SA&I Customer Success Leader
3 days ago
Job Description
Role Overview
This strategic leadership role covers two key areas within APAC Customer Success Consulting:
Lead CS Consulting teams in China for T&D, Telecom, Auto and Finance verticals across Brand & Media and Consumer & Behavior Insights (CBI), Quantitative & Qualitative.
Ensure delivery quality, client satisfaction, operational efficiency, and profitable execution.
Drive cross-selling and upselling opportunities.
Core Responsibilities
Define and execute strategy to build a high-performing team.
Optimize resources for timely, high-quality delivery.
Maintain high delivery standards and client satisfaction.
Collaborate with Sales to drive revenue growth and repeat business.
Represent Customer Success in key client meetings and top-to-top engagements.
Work with global teams to implement best practices for Brand & Media and CBI solutions.
Provide input into product and toolkit roadmap to reflect China clients' needs.
Foster a culture of continuous improvement, accountability, and engagement.
Drive cross-training programs to enhance expertise and flexibility.
Qualifications
Qualifications
Proven leadership in analytics consulting or market research.
Expertise in consumer insight solutions; knowledge of brand health, advertising, shopper, segmentation preferred.
Strong understanding of NIQ products and data is a plus.
Bachelor's degree required; Master's preferred.
Key Skills
Strong urgency and accountability for client outcomes.
Experienced in team leadership and talent development.
Collaborative and client-focused, with strong problem-solving skills.
Excellent communication and presentation skills.
Strong project management and ability to manage multiple priorities.
High reliability and execution consistency.
Experience in organizational transformation is a plus.
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the
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