Customer Success Manager,

2 days ago

Shanghai, Shanghai, China Amazon Full time
DESCRIPTION

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace globally, adding millions of new products.

Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Analytic Customer Success Manager who can turn data into actionable insights, and support answer strategic business questions, and learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Selection Success Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact.

Roles and Responsibilities:

  • Ownership of end-to-end analytics development to complex questions and you'll play an integral role in strategic decision making.
  • Have deep expertise in analytic view of business questions, building up & refining metrics framework to measure business operation and translating data into meaningful insights.
  • Cross analysis with in-depth Seller learning under each profile through wokring with Account Managers/Selling Partners to generate business insights to help Sellers grow.
  • Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution.

Key job responsibilities

  • Develop Product/Program Master plan for ESM, and build implementation plan.
  • Deliver business dive deep and risk management.
  • Build ESM PoV, to drive global/ multi-functional/ ESM level influence.

About the team

ESM- FBA/CtS CSM team aims to provide solutions to optimize seller experience and cost.

BASIC QUALIFICATIONS

  • Experience with strong project management skills and the ability to thrive in a fast-paced environment

    • 5+ years of analyzing and interpreting data with SQL, Excel and other data tools
    • Experience with data visualization using Quicksight, or similar tools (Tableau)
    • Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
    • Experience in data automation and able to build report/dashboard through automation tools
    • Experience working directly with business stakeholders to translate between data and business needs
PREFERRED QUALIFICATIONS
    • Experience in Python or R is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Customer Success Manager

    2 weeks ago

    Shanghai, Shanghai, China Impact Full time

    Our Company:At  we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for...

  • Customer Success Manager,

    2 days ago

    Shanghai, Shanghai, China Amazon Full time

    DescriptionAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace globally, adding millions of new products.Amazon's Asia Global Selling Existing...

  • Sr. Customer Success Manager,

    5 days ago

    Shanghai, Shanghai, China Amazon Full time

    DESCRIPTIONAmazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon's 19+ overseas marketplaces, and supporting...

  • Senior Customer Success Manager(J10470)

    5 days ago

    Shanghai, Shanghai, China DerbySoft Full time

    该职位来源于猎聘 工作语言:英文 Job Summary The Senior Customer Success Manager is responsible for project implementation and client management for our hospitality clients. The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation, piloting and documentation...

  • Senior Specialist, Customer Success, Transfer Solutions

    3 days ago

    Shanghai, Shanghai, China Mastercard Full time

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • SA&I Customer Success Leader

    3 days ago

    Shanghai, Shanghai, China NielsenIQ Full time

    Job DescriptionRole OverviewThis strategic leadership role covers two key areas within APAC Customer Success Consulting:Lead CS Consulting teams in China for T&D, Telecom, Auto and Finance verticals across Brand & Media and Consumer & Behavior Insights (CBI), Quantitative & Qualitative.Ensure delivery quality, client satisfaction, operational efficiency, and...

  • Senior Customer Success Specialist

    1 week ago

    Shanghai, Shanghai, China Johnson & Johnson Innovative Medicine Full time

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Senior Customer Success Specialist

    1 week ago

    Shanghai, Shanghai, China Johnson & Johnson MedTech Full time

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Digital Marketing Strategist, Customer Success Acceleration

    5 days ago

    Shanghai, Shanghai, China Google Full time

    Note: By applying to this position you will have an opportunity to share your preferred working location from the following:Beijing, China; Shanghai, China.Minimum qualifications:Bachelor's degree or equivalent practical experience.2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring...

  • Technologist, Technical Customer Management

    1 week ago

    Shanghai, Shanghai, China Sandisk Full time

    公司介绍 Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and...