Senior Customer Success Manager(J10470)
5 days ago
该职位来源于猎聘 工作语言:英文 Job Summary The Senior Customer Success Manager is responsible for project implementation and client management for our hospitality clients. The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation, piloting and documentation of test cases, issues, and solutions. This role includes customer certifications, development support and ownership of assigned accounts. What will you do? Serve as the primary contact for the successful onboarding of PMS customers as well as post-sales support. Set up new connections in the test and production environment. Develop test scenarios, perform testing, data gathering, debugging, issue research, resolution, or escalation. Provide exceptional support and consultation to customers to build and maintain strong customer relationships and customer satisfaction. Proactively address and resolve issues that arise through monitoring and analysis on systems day-to-day performance metrics. Serve as liaison between DerbySoft technical team and clients Develop and manage the operational process to build effective and efficient What do we need? Bachelor's degree in business or IT field required or equivalent work experience 5+ years CRS/PMS and distribution technology project and implementation positions Good knowledge and familiar with API and data structures like XML/JSON Prior experience managing and optimizing a portfolio of B2B customers Demonstrated experience of operational efficiency driven position Experience in project management, stakeholder and partner management Analytical and strategic thinker with strong problem-solving skills set Strong collaborative work style and background with the ability to lead and drive business outcomes Excellent verbal and written communication skills Proficiency with MS Project, PowerPoint, Word, Excel, and Gmail is required. Languages: Proficient in English, oral and written
Preferred: hospitality technology industry
-
Sr. Customer Success Manager,
5 days ago
Shanghai, Shanghai, China Amazon Full timeDESCRIPTIONAmazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon's 19+ overseas marketplaces, and supporting...
-
Customer Success Manager
2 weeks ago
Shanghai, Shanghai, China Impact Full timeOur Company:At we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for...
-
Shanghai, Shanghai, China Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Customer Success Manager,
2 days ago
Shanghai, Shanghai, China Amazon Full timeDESCRIPTIONAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace globally, adding millions of new products.Amazon's Asia Global Selling Existing...
-
Customer Success Manager,
2 days ago
Shanghai, Shanghai, China Amazon Full timeDescriptionAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace globally, adding millions of new products.Amazon's Asia Global Selling Existing...
-
Senior Customer Success Specialist
1 week ago
Shanghai, Shanghai, China Johnson & Johnson Innovative Medicine Full timeAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
Senior Customer Success Specialist
1 week ago
Shanghai, Shanghai, China Johnson & Johnson MedTech Full timeAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
SA&I Customer Success Leader
3 days ago
Shanghai, Shanghai, China NielsenIQ Full timeJob DescriptionRole OverviewThis strategic leadership role covers two key areas within APAC Customer Success Consulting:Lead CS Consulting teams in China for T&D, Telecom, Auto and Finance verticals across Brand & Media and Consumer & Behavior Insights (CBI), Quantitative & Qualitative.Ensure delivery quality, client satisfaction, operational efficiency, and...
-
Shanghai, Shanghai, China Google Full timeNote: By applying to this position you will have an opportunity to share your preferred working location from the following:Beijing, China; Shanghai, China.Minimum qualifications:Bachelor's degree or equivalent practical experience.2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring...
-
China P&D Customs Manager
1 week ago
Shanghai, Shanghai, China ASML Full timeP&D customs managerImport Export OperationsEnsure accurate and complete customs filings; Manage 3PL service providers to ensure timely clearance of goods; Supervise bonded warehouse operations across China; Implement process improvement to enhance clearance efficiency; Oversee the implementation of customs management systems; Lead or participate in customs...
