Technical Support Engineer

7 days ago

Shanghai, Shanghai, China GE Vernova Full time
Job Description Summary
• Part of the APAC Service Team providing technical expertise from China but supporting the whole region as required

• To support Power Conversion and storage customers with technical aspects of upgrades, in-depth trouble-shooting, creation of technical reports and expert advice.

• To support Service projects as required.

• This role will involve significant site work supporting customersJob Description

MAIN TASKS AND ACTIVITIES

· Analysis of technical data from reported customer problems and creation of technical reports to discuss the findings, conclusions and recommendations.

· Application or development of engineering standards.

· Telephone and email support when required, including analysis of alarms and trip history data, and proposals for solutions to problems.

· Use of Smart Serve to document all customer cases and follow up to completion

· Preparation of Pre Site packs for FSE's detailing technical requirements and providing appropriate instructions for works.

· Create customer warning notices and advice notices in response to discovery of a hardware or software problem.

· Specify, design, and document drive trains including electrical design, selection and specification of components, application software.

· Specification, design or use of computer simulation and calculation tools.

· Perform internal and external training

· Liaison with other GE Power Conversion and Storage units, customers, suppliers and sub-contractors.

· Produce technical/design specifications, and documents to help customers with problems.

· Put together technical proposals for upgrades of legacy systems.

· Liaise with COE engineering support as and when required

· Some overseas travel may be required.

Qualifications:

  • Experience of drive train and/or power system design.
  • Knowledge of control systems
  • Simulation programming.
  • Previous knowledge and experience of Converteam drive products and systems.
  • Practical experience in the retrofitting or drive systems

Desired Characteristics:

·       Good team player

·       Effective communicator

·       Enthusiastic

·       Flexible and adaptable

·       Works well under pressure

Additional Information

Relocation Assistance Provided: No

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