Application & Technical Support Manager

5 days ago

Shanghai, Shanghai, China 埃地沃兹贸易(上海)有限公司 Full time

该职位来源于猎聘 The role requires experience in advanced semiconductor manufacturing technology with duties including management, supervision and coaching of the applications engineers to position the new company as a high value solutions provider to the customer.

Business Growth and Customer Relationships

 Lead the customer interface for applications related matters, responsibly communicating in a high quality, persuasive manner through all relevant channels and media  Lead engagement with customers on next generation technologies and roadmaps, and influencing product developments to support customer's future needs  Negotiate and manage customer joint developments and technical partnerships  Cascade group strategies into local market with definite action plans Market-leading positioning  Work closely with account teams to develop and implement competition- winning product value propositions  Develop internal relationships and be a key part of the technology team developing company's value selling strategies  Generate thought leadership through participation and presentation in local technical workshops and symposiums  Ultimate responsibility for low-warranty technical solution proposals through up-to-date knowledge of product portfolio & roadmaps, and customer intersection Applications Team leadership  Coordinate, supervise and mentor the applications team, aligned with group strategies and goals  Manage recruitment, goals and performance of the applications team to ensure the applications team meet the business goals and expectations, focussing on talent development and staff retention  Define and implement training and development processes and plans to facilitate continual technical and professional development of the applications team Skills / Knowledge / Experience  Bachelor's degree and above in Science / Physics / Mechanical / Electrical  10+ years of working experience with more than 3 years as Application Manager or equivalent  Knowledge of vacuum pump/vacuum systems or rotating equipment and design applications concepts.  Verbal and written English skills  High motivation to win business and high sensitivity to customer needs  Sensitive to the commercial and marketing issues underlying the technical work being undertaken  Ability to develop working relationships with customer engineers and managers to influence other departments and peers  Self-motivation and ability to work under pressure  Technical competency and familiarity with industrial equipment and technologies Scope of the job (give details of nature and scope of role)  Product pre-sales support

 Align customer and company roadmaps  Application issue support

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