SDS ASO Fraud Investigator

6 days ago

Shanghai, Shanghai, China Apple Full time CN¥60,000 - CN¥120,000 per year
Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn't have envisioned - and now can't imagine living without. If you're excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world a career with Apple might be your dream job… Just be prepared to dream big

SDS Apple Online Store Fraud Investigation team is a high-impact team of investigators whose goal is to improve Online Store Shopping Experience by mitigating the risk associated with Online purchases. Strong analytical skills and ability to always prioritise business need is a requirement.

This regional team enhances the overall customer experience by efficiently and correctly analyzing purchases for fraudulent activity, connecting with customers to obtain additional information, and determining the appropriate next steps for the customer and Apple in a wide range of scenarios.

The team is looking for someone to step in and make a difference. Previous fraud investigation experience would be an advantage.

This role is located at the Apple corporate campus in Shanghai.

Description
On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and are able to stay self-motivated & customer focused in a highly transactional role while working independently.

While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture.

Minimum Qualifications
1-2 years experience in a customer service, contact center, data analytic or order verification role.
Experience in analytical work.

Preferred Qualifications
Bachelors degree preferred, or equivalent experience.
Proficiency in English is preferred.
Equipped with problem solving skills and good logical thinking.

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