Consultant Specialist

Business: CIB - GPS Tech
Open Positions:CONSULTANT SPECIALIST

Why join us?
Global Payment Solution (GPS) Technology is one of the Service Lines under Wholesale Technology.  We are responsible for designing and building the infrastructure, and developing technical solutions to support our GPS business offering various cash management products to customers.  Besides, we have an Innovation team being ramped up to drive the technical delivery of various Innovation initiatives in GPS with new technologies including Blockchain, API, Data Analytics & Cloud Technology, Artificial Intelligence and Machine Leaning.

The Opportunity:
We are currently seeking an experienced professional to join our team in the role of CS

The Technology Service Management - Incident job is responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible.  The process utilizes industry standard techniques for engaging support teams, identification of restoration actions, incident prioritization, communication, and escalation.

What you'll do:

• Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.

• To provide workarounds/resolutions with Active participation in crisis calls.

• Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.

• Participate and contribute to implementing automations/new production support concepts in the team.

• Creating plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.

• Be part of Reviewing, designing, and re-engineering processes with new technologies to improve performance.

What you will need to succeed in the role:

• Bachelor or above degree in computer science, IT or a related discipline.

• 8 years+ end-to-end project delivery experiences in deploying global and/or regional projects in bank / payment Institution.

• Proven capability to work with business to digest requirements and collaborate with technology clients to identify function solutions to fulfil business requirements.

• Solid and proficient skills in Java, Springboot, Service Mesh / Microservices, Kubernetes, relational database

• Strong analytical, design and problem-solving skills.

• Use experience on Monitoring tool: Splunk / AppD, Job tools – ControlM

• Excellent written and spoken communication skills in English; An ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.

• Able to work in flexible hours.

What additional skills will be good to have?

• Experience in collaborating with global teams of different time zones

• Proven knowledge in payment system or SWIFT system / products would be a strong advantage.

Link to Candidate User Guide:
https://hsbchrdirect.service-

You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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