Client Service Associate

7 days ago

Remote China Cadence Translate Full time $40,000 - $100,000 per year

Key Responsibilities

Document translation is a core language service, requiring expertise in both the source and target languages. As a Translations Associate, you'll play a key role in ensuring clients' translation needs are met with precision and efficiency. Your responsibilities will centre around three core areas: Project management, client communication, and ad-hoc recruitment of specialised language professionals. As you master these core functions, opportunities may arise for managing more complex projects, assuming enhanced client-facing roles, and collaborating with Client Service Managers on strategic planning, furthering your growth within the Client Services team.

This role is to manage translation projects, not to actually translate the work itself.

About Us

Cadence ) is a language services firm servicing the due diligence industry. We started in Beijing in 2014 and the types of clients we serve are expert networks, investment firms, consulting firms and market research firms. We are a remote-first company whose staff is located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas). We strive to promote internally whenever possible, so this is a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career. 

The Job

In this role, an Associate can expect to interact with up to projects that typically span several days or weeks, depending on the complexity and volume of the translation materials provided. Here's how you will interact with a project:

  • Project Scoping
    • Speak with clients about their translation needs, including languages needed and project timeline
    • Provide estimated turnaround time and quotation to clients based on project details
  • Execution & Delivery
    • Ensure translation quality and consistency are in sync with client expectations
    • Review and deliver translated files to clients within the deadline
    • Work with translators to review and revise translations based on client's feedback

Key Requirements

  • Bachelor's degree
  • 1+ years work experience in translation project management
  • Fluency in verbal and written English. Fluency in an additional language is a bonus;
  • Excellent client service skills;
  • Strong organizational and multitasking abilities;
  • Proven attention to detail;
  • Ability to work effectively in both independent and team environments;
  • Goal-oriented, driven, and highly motivated to succeed & take on challenges;
  • Familiarity with CRM systems, and TMS/CAT tools is a bonus

Working Hours & Location

  • You will follow local holidays.
  • We will seek your preference for which time zone to be aligned to in terms of working hours (AMER, APAC or EMEA).
  • This is a fully-remote role where you can work from home (WFH)

Compensation & Benefits

  • Competitive salary based on experience and location
  • Healthcare insurance and other health benefits
  • Annual allowance for professional development expenses

Interview Process

1 - submit your CV.
2 - watch your email for instructions on how to submit a video selfie.

3 - have a screening call with our HR team (focus is the role's scope and working arrangement. A short case study is included.)

4 - meet potential co-workers (focus is to discuss your prior work and education experiences)

5 - final-round interview with our COO (focus is on your career fit)

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