Account Quality Manager

Be part of our team

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference. 

To enhance our successful CQM Team in China in Shanghai, we are looking for a passionate

Your Responsibilities

• Single point of contact for high demanding accounts in regions.
  -   Promote the "one AT&S" principle to the assigned customer;
  -   First interface to the assigned customer for all quality matters;
  -   Set directives for quality in the affected plants for the respective customer;
  -   Support strategic account development in the respective region;
  -   Organise rework/sorting at customer side, external companies or AT&S plants;  
  -   Assure worldwide customer complaint process, drive and control necessary corrective actions, check effectiveness of 8D's, handling of escalations, off spec. request handling.
• Understand account /customer requirements and feed CRM team with information.
  -   Work out regions/account quality specifics in alignment with CRM Team (General Quality expectations for Certain Regions);
  -   Act as main interface to the customers for the respective regions/accounts to understand and negotiate expectations to the Quality Management System (Quality agreements) and as internal interface towards the CRM team;
  -   Understand customer specifications and lead negotiations where necessary (first escalation level for assigned region) in coordination with the CRM team.
• Support of local quality organization preparing for customer audits.
  -   Improved customer satisfaction level at audits.
• KPI (QNECT System, Score card). 
  -   Follow up to ensure record integrity;
  -   Preparation of monthly reports and presentation for assigned customers to realize trends and define counteractions and or improvement projects.
• Continuous improvement  
  -   Continuous improvement process is driven pro-actively in the area of responsibility;
  -   Regular improvement projects are initiated within the account teams to maintain high level quality standards. 

Your Profile

• Technical education
• Proven record in a Management position with leadership experience;
• 5-10 years of experience in Quality Management;
• Profound knowledge of AT&S´s PCB manufacturing processes and technologies;
• Good knowledge of Quality tools (FMEA, Control Plan, SPC, 8D) and management systems (Lean, Six Sigma, statistical methods etc.);
• Proven experience in dealing with AT&S´s customers;
• Excellent analytical problem resolution and organizational skills;
• Diplomatic, result oriented and persistent personality with convincing negotiation skills;
• Good communication/presentation skills and high intercultural awareness;
• Highly flexible in terms of travelling;
• Excellent command of English, additional language skills based on the assigned account are preferred but not mandatory;
• Willingness to lead international, multicultural teams;
• Knowledge regarding Printed Circuit Boards and related Manufacturing Processes preferred;
• Experience with IT Tools like SAP, MS Office, Lotus Notes, Minitab (Jump), CAQ Systems.

Ready for a new challenge to advance your career? It´s just a click to apply online. We look forward to your application and your detailed resume. Your AT&S Team

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. Our compensation packages are competitive and take individual qualifications and experience into consideration.