Operations

18 hours ago

Futian District, China DSV Full time

Job Req Number:

Time Type: Full Time



General Responsibilities 主要工作职责

  • To provide excellent service to customer at all times
  • To take charge manage and be accountable for daily operations and ensure their compliance within area guidelines and company's policies and procedures
  • To ensure high productivity and good quality on customer service and manage the team
  • To act as facilitator for the review of existing accounts and operational processes in order to identify & recommend opportunities for improvement and business optimization


Detailed Responsibilities 具体工作职责

  • Handle customer inquiry via phone, email and face to face meeting
  • Communicate with the customer in accordance to existing communication guidelines where applicable
  • Execute and fulfill the customer shipment booking on timely and professional manner according to customer requirements and expectation
  • Take the full ownership of a customer's inquiry and solving their problem with a "CAN-DO" attitude
  • Proactively react to any kind of irregularity by offering professional knowledge and possible alternative solutions to the customer
  • Attentive to details on customer requirements and expectation by careful listening and proactive communication
  • Provide accurate, precise and quick answers or information to customer inquiry or concern
  • Maintain good knowledge on DSV systems, processes, tools and organization by continuous earning and development
  • Execute the shipment / booking by following SOP and quotation
  • Receive and process bookings from customers
  • Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP)
  • Inform Head of Ocean Freight of any irregularities or problems that require assistance and to feedback on subcontractors' standards and service
  • Feedback pe-claim details and status to customers
  • Incident management – handles customers inquires, complaints, claims follow up, verify credit terms and credit status and coordinate with departments concerned on related issues
  • Follow up COD customer outstanding
  • To take up additional tasks as assigned
  • Back up for other team members when necessary


DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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