Customer Success Manager

2 days ago

Shanghai, Shanghai, China C.H. Robinson Full time $150,000 - $200,000 per year

C.H. Robinson is looking for a Customer Success Manager to lead the growth and retention of primary and key accounts at APAC level. In this role, you are responsible for driving profitable growth, aligning regional capabilities with customer goals, and fostering long-term partnerships. Ready to grow with us?
Apply now
and be part of a team that's shaping global success.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Duties And Responsibilities
The duties and responsibilities of this position consists of, but are not limited to, the following:

  • Manage top and bottom lines of the accounts (~$1.5M+ in Net Revenue annually)
  • Global account P&L / Financial management, including expense management
  • Champion the enterprise technical and operational capabilities to customer goals and requirements
  • Manage customer expectations and requirements and plan desired outcomes aligned with strategy
  • Develop collaborative strategic plan reflecting both the customer and C.H. Robinson's visions
  • Align internal and external business functions across all global regions to support long term strategic plan
  • Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership
  • Drive the holistic plan to ensure operational excellence and serve as an escalation point
  • Align with customer on business management processes and planning cycle
  • Mentor and guide service delivery teams, promoting a culture of collaboration, growth, and excellence.

Required Qualifications:

  • Bachelor's degree from accredited college or university
  • 2-4 years of related industry experience
  • Ability to travel up to 25% (domestically and internationally)
  • Fluent in written and verbal English

Preferred Qualifications:

  • Advanced proficiency in Microsoft Office Suite of programs
  • Knowledge of Supply Chain and/or Logistics industry
  • Presentation experience with internal and external key decision makers
  • Demonstrated experience in consultative and strategic sales
  • Ability and desire to work in a fast-paced environment
  • Strong negotiation and conflict resolution skills
  • Advanced written and verbal communication skills
  • Demonstrates skill of managing internal and external customer expectation
  • Proven ability to build, lead, and foster a team-oriented environment
  • Values a diverse and inclusive work environment

Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.

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