Field Service Engineer

1 day ago

Shanghai, Shanghai, China EOS Full time

Job objectives

The job requirement is for a well presented FSE to work both within a professional team and also independently at customer sites. The FSE's conduct should be in accordance with the company's goals and values and comply with the company's health and safety policy. The position is based in China.

Your Mission

  • Installation of equipment at customer's facility to ensure full functionality according to EOS specifications
  • Provide basic training to new and existing EOS customers
  • Provide on-site technical assistance to help troubleshooting and repair equipment
  • Provide Technical Support remotely for EOS customers
  • Performs Preventive Maintenance procedures within the scheduled time
  • Completes and submits all service documentation accurately and completely following EOS procedures and guidelines
  • Communicate and maintain service records and field service reports
  • Management of EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets
  • Close co-operation and ongoing communication with the service team in Asia and EOS Germany

Your Talents

  • The minimum educational requirement within an electrical or mechanical discipline
  • Excellent fault diagnosis skills with the ability to read and interpret electrical circuit diagrams
  • Experience in system calibration and process optimisation
  • Understanding of pneumatic, temperature control and PLC controlled systems (not programming)
  • Experience of working on high value capital equipment
  • Excellent computer skills (PC, MS Windows, MS Office, internal software)
  • An excellent command of written and spoken English, good knowledge of Mathematics
  • Flexible and adaptable; willing to travel; customer site and travel estimated to be 60-70%
  • Team spirit, passion and positive attitude, very good communication abilities, customer orientation and cultural awareness
  • Ability to cope with pressure, work independently and solution oriented (also with respect to the costs)

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing. 

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box – and we're looking for people who want to shape the future with us. 

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN. 

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