Arabic Client Service Manager 阿拉伯客户服务经理

I. Job Responsibilities 工作职责

1. Escort Service 陪诊服务

2. Accompany Arabic clients throughout their medical visits, assist with procedure handling, and provide medical translation to ensure smooth medical treatment. 全程陪同阿拉伯客户就医,协助办理手续,提供医疗翻译,确保就医顺利。

3. Accompany clients during medical transportation to ensure transportation safety. 陪同客户进行医疗转运,保障转运安全。

4. Client Maintenance 客户维护

5. Keep in touch with Arabic clients online, conduct regular follow-ups, answer questions, and improve client satisfaction.通过线上方式与阿拉伯客户保持联系,定期回访,解答疑问,提升客户满意度。

6. Establish client files and record medical information and needs. 建立客户档案,记录就医信息和需求。
7. Channel and Client Management 渠道及客户管理
8. Expand Arabic client channels and seek potential client resources. 拓展阿拉伯客户渠道,寻找潜在客户资源。
9. Maintain existing client channels and keep good relationships with partners. 维护现有客户渠道,保持与合作伙伴的良好关系。

10. Maintain channels such as international schools/union activities and provide training support. 国际学校/工会活动等渠道维护及培训支持。

11. Other Tasks 其他工作

12. Assist in completing other tasks related to Arabic clients. 协助完成与阿拉伯客户相关的其他任务。

13. Report work progress regularly and put forward improvement suggestions. 定期汇报工作进展,提出改进建议。

II. Job Requirements 任职要求

1. Arabs are preferred, with fluent Arabic and fluent Chinese communication skills. 阿拉伯人优先,流利的阿拉伯语和流利的中文沟通能力。
2. Full-time college degree or above, no major restriction, and medical-related majors are preferred. 全日制大专及以上学历,专业不限,医学相关专业加分。
3. Good customer service awareness and communication skills, with customer management and service experience preferred. 良好的客户服务意识和沟通能力,有客户管理、服务经验优先。
4. Teamwork: Good team collaboration spirit. 团队合作:良好的团队协作精神。