Lobby Senior Host 前台主管

1 week ago

China IHG Full time CN¥20,000 - CN¥30,000 per year
Description

Duties and Responsibilities工作职责

· Perform all duties as Lobby host, including additional duties as follows:

完成所有大堂接待员的工作职责,及以下工作职责

· Conducts shift briefings to ensure hotel activities and operational requirements are known

开交班会,确保员工都清楚酒店活动及操作要求。

· Supervise front office operations during assigned shift including:

监督指定班次期间前厅的运作,包括:

· Maintenance of guest information

客人信息的维护

· Maintenance of information about local events

本地活动信息的维护

· Compile occupancy statistics

编写入住率统计

· Supervise the use of the public address system

监督公共地址系统的使用

· Supervise group bookings

监督团队预订

· Assisting with serious complaints

协助处理重大投诉

· Supervise cashiering activities during shift including:

监督班次期间的出纳员活动,包括:

· Cash handling and banking procedure

现金处理和银行程序

· Dealing with irregular payments

处理不定期付款

· Instructing staff in credit policies and facilities

教导员工信用政策及设施

· Instructing staff in cash security procedures

教导员工现金安全程序

· Carry out debtor control

执行债务人控制

· Prepare reports

准备报告

· Supervise the cashiering system

监督出纳员系统

· In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures.

与电脑部主管协作,确保酒店系统根据标准正常运行。

· To ensure that all refused business is recorded and reported to Front Office Manager.

确保对所有被拒绝的业务做出记录,并上报给前厅部经理。

· Be able to handle main Guest complaint

有能力去处理客人的投诉

Required Skills –

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力

· Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

· Problem solving and organizational abilities

具有解决问题和组织能力

Qualifications –

学历

· Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理,酒店管理或相关的大专学历或专业证书

Experience –

经历

· 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.  

拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。

  • Lobby Host 前台接待

    1 week ago

    China IHG Full time CN¥120,000 - CN¥240,000 per year

    DescriptionDuties and Responsibilities工作职责· Process all incoming and outgoing calls accurately and courteously正确并礼貌地处理所有打进和打出酒店的电话。· Records and controls accurately wake up calls准确记录并管理叫早服务。· Pages guests in co-operation with concerned...

  • Guest Services Manager 宾客服务经理

    1 week ago

    China IHG Full time CN¥120,000 - CN¥240,000 per year

    DescriptionDuties and Responsibilities工作职责· Perform all duties as Senior Lobby host, including additional duties as follows::完成所有Senior Lobby host的工作职责,及以下工作职责· Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel

  • Guest Services Manager 宾客服务经理

    1 week ago

    China IHG Full time CN¥400,000 - CN¥800,000 per year

    DescriptionPerform all duties as Senior Lobby host, including additional duties as follows::完成所有Senior Lobby host的工作职责,及以下工作职责Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel

  • Dockside Senior Host 餐厅主管

    1 week ago

    China IHG Full time CN¥40,000 - CN¥80,000 per year

    DescriptionDUTIES AND RESPONSIBILITIES工作职责· AIn the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。· Endeavour to resolve all complaints during shift and logs all complaints in log book...

  • Welcome Host 迎宾司仪

    1 week ago

    China IHG Full time CN¥20,000 - CN¥40,000 per year

    Description• Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.• Respect and Recognize – by recognizing guests' status by customizing service and adapt to guest preferences making them feel a cut above...

  • 行李员/司机

    1 week ago

    China IHG Full time CN¥200,000 - CN¥500,000 per year

    Description Supervise and direct Bell Desk activities and Bell Staff 对行李服务台的活动和行李服务人员实施监督和指导。 Responsible for sorting and distributing guests and administrativemail and returning mail to the sender for forwarding mail...

  • 行李员 Bellman

    1 week ago

    China IHG Full time CN¥30,000 - CN¥60,000 per year

    Description job overview职位概述Responsible for receiving and ensuring correct delivery of guest's luggage to and from rooms, airport and cars and assists all guests with inquiries and requests.  The Bellman performs various errands related to guest's needs, comfort and

  • 英迪格大使

    1 week ago

    China IHG Full time $80,000 - $160,000 per year

    DescriptionBe well groomed at all times. Always greets guests with the most hospitable attitude upon arrival at the hotel, and be willing to offer assistance.时刻保持外表整洁及着装得体。在宾客到达时,以最热情的态度迎接宾客,并主动为宾客提供帮助。Maintains the main entrance clean, tidy and free of obstacles and ensues...

  • AI 技术主管 Lead AI Engineer

    1 week ago

    China Bjak Full time CN¥120,000 - CN¥240,000 per year

    工作安排:中国(远程办公 - 可在全国任何地方工作)构建引领东南亚金融普惠未来的 AI 系统在 BJAK,我们致力于用人工智能解决真正有意义的问题——从欺诈检测、风险建模,到高度个性化的金融体验,让保险与金融服务变得更易获取、更易理解、更易承担。我们正在寻找一位AI...

  • 宾客服务主管 - 楼层 Service Leader - Guest Floor

    1 week ago

    Mainland China Shangri-La Group Full time CN¥200,000 - CN¥300,000 per year

    Pudong Shangri-La, Shanghai Pudong Shangri-La, Shanghai is located on the famous Huangpu River in Shanghai's vibrant Lujiazui financial district, directly opposite the historical Bund. Guests can walk from the hotel to the Oriental Pearl TV Tower, SICEC and IFC Mall. The hotel offers 8 restaurants and bars, such as Gui Hua Lou, a Chinese restaurant,...