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Quality Specialist
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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Quality Control ManagerYour role and responsibilities In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.The work model for the role is: {onsite} This role is contributing to the { Quality Management } in {Xiamen China} . Main stakeholders are {ELDS} .You will be mainly accountable for:- Coordinate across companies, functions or organizations, and handle on-site customer issues at home and abroad in a timely and effective manner to minimize customer dissatisfaction and improve customer satisfaction and loyalty.- Achieve KPI targets, namely AOT / ROT / COT / AVG. open days.- Possess relevant experience in handling complex and difficult issues at customer sites; have good communication and coordination skills, able to quickly and accurately identify relevant personnel for prompt problem-solving; and demonstrate strong external communication skills and logical thinking.- Periodically summarize customer complaints and other customer feedback, identify opportunities to improve products, services and processes, and implement corresponding improvement measures.- Actively participate in the collection of customer feedback, and contribute to solving and improving major quality issues.- Participate in other quality-related activities concerning on-site customer issues at home and abroad.- Undertake other work assigned by the Quality Manager.Our team dynamics You will join a {dynamic, talented, high performing} team, where you will be able to thrive.Qualifications for the role - Bachelor degree with major electrics or mechanics- At least 3-5 years' working experience in quality or product areas- With good knowledge and skills in quality, production, product or project management- Experience in coordination and handling quality problem independently- Functional Knowledge• Power system, electrics and mechanics• Common knowledge on power switchgear and apparatus• Common quality management statistical tools and methods- Skill• Good communication and coordination skills both internally andexternally• Skillful in problem solving by using statistical techniques• Prefer to familiar with power system and switchgear structure- Good English skill in speaking, reading and writing- Good collaboration with other functions and team work- High responsibility and ownership- Strong ability to solve conflicts质量专员General Responsibilities协调公司和相关资源,及时有效地处理解决国内外现场客户问题。 在日常工作中持续关注客户满意度和质量,并应用先进的质量管理方法和标准,传递公司的持续改进文化。Main Accountabilities - -跨公司,跨职能或跨组织的协调和及时有效地处理国内外现场客户问题,最大程度地减少客户的不满,提高客户满意度和忠诚度。- -完成 KPI目标,即AOT / ROT / COT / AVG. open days。- 对于客户现场发生的疑难杂症问题,有相关处理经验;沟通协调能力好,能快速精准找到相关人员,快速处理。对外有较好的沟通能力和逻辑性。- -阶段性汇总客户投诉和其他客户反馈,寻找改进产品、服务和流程的机会并执行。- -积极参与客户反馈的收集,解决和改善主要质量问题。- -参与国内外现场客户问题相关的其他相关质量活动。- -参与由质量经理分配的其他工作。Requirements- 电气或机械专业学士学位- 在质量相关岗位或产品或工程设计等领域有3-5年的工作经验- 在中压开关柜行业有工作经验者- 有独立协调和处理质量问题的经验- 熟悉电力系统,电气和机械的知识- 熟悉开关设备的知识为优- 通用质量管理统计工具和方法- 良好的沟通和协调能力- 熟练运用质量工具和相关技术解决问题- 熟悉电力系统和开关柜结构为优- 良好的英语听说读写能力 - 良好的沟通协作能力以及团队合作精神- 高度责任感和主人翁精神- 较强的处理冲突的能力We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
