Futures & Options - Client Service Analyst

3 weeks ago


Shanghai, China JPMorgan Chase & Co. Full time

You will join a professional and outstanding team that offers great platform to sharpen your skillsets.

As a Client Service Analyst within Futures & Options Operations team, you will be responsible for being a key contact within Operations, and closely work with front office, client onboarding, tech.

Job responsibilities

Assist front office & client onboarding officer for reviewing account opening documents. Assist in operational set-up for account readiness. Manage operational relationships with clients, including query management, break resolution.  Information sharing with clients around Exchange and product specific questions. Conduct operational service reviews. Support trade/ position/ fee / margin /expiry/ physical delivery/ reporting related client queries. Support client’s trade limit / position limit set-up and maintenance in system. Partner with front office and operations for client account maintenance. Raise and coordinate system issues with technology team to resolution. Partner with technology to customize reports to meet client’s requirements.

Required qualifications, capabilities, and skills

University graduate with relevant finance industry experience. Fluent in written and spoken English and Mandarin. Attention to detail with superior written, verbal, and problem-solving skills. A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism. Strong interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with client and other stakeholders.

Preferred qualifications, capabilities, and skills

Futures qualification certificate strongly preferred.

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