Service Agent 服务员

3 weeks ago

Hefei, China The Langham, Hefei Full time

Job Summary

.

SCOPE 范围

Greet and serve the guests in accordance with the Langham standard, providing high quality food and drinks to guests in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and fellow colleague. Be sure to show off a clean and professional service and keep a bright smile at all times.

遵照朗廷酒店的标准欢迎和服务客人，以亲切专业的方式提供客人高质量的食物和酒水。在客人和同事面前都要展示出有礼貌的，有上进心的一面。在任何时候都要展现出干净利落的专业的服务和保持灿烂的笑容。

PRINCIPAL RESPONSIBILITIES 主要职责

· Follow all Langham policies and procedures.

遵守所有朗廷集团的规章制度和程序。

· Follow the schedule to get to work on time.

按照工作时间表按时上班。

· Observe the appearance and uniform system.

上班时遵守仪容仪表和制服制度。

· Work as a team.

工作中保持团队精神。

· Follow all safety policies to ensure a safe work area.

遵守所有安全制度，塑造一个安全的工作环境。

· Honour all reasonable work-related requests made by the superior, which may be outside your normal job activities, to service throughout the hotel and to achieve guest satisfaction.

尊重所有的来自上级领导的合理的工作请求，即使超出你的工作范围，也要为整个酒店服务，使客人满意。

· Report to the supe rior before leaving the station for any reason.

因为任何理由需要离开工作岗位之前先汇报上级。

· Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, cutlery and glassware.

检查你的工作区域，清洁桌子椅子，准备好盐，胡椒，糖，烟灰缸，花瓶，餐具和杯子。

· Do all necessary opening and closing side work according to the side work schedule.

做好所有必要的开档和关档的工作记录表。

· Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc.

准备好所有必要的工具：托盘，笔，纸巾，开酒器等。

· Familiar with the menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way.

熟悉菜单上的各项菜以及它们的配菜，内容和调制品。准确地回答客人提出关于菜单上的任何问题。

· Practice aggressive hospitality and use s uggestive s elling techniques when taking guest’s order.

当接受客人点单时，用积极的亲切的销售技巧向客人推荐特色菜和饮料。

· Enhance the knowledge of beverage, liquors and wine service.

增进饮料，酒品类的知识，熟悉葡萄酒的服务流程。

· Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.

根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品时，所有调味品，脏盘子和餐具必须换干净的，除了糖和适当的餐具还饮料杯不能为空。特别注意服务的要点，比如，放回烟缸，上茶，上完主菜后再检查，保持适当的仪态，不要闲谈。

· Clean and reset the table according to standard procedures.

根据服务流程的标准清洁并重新摆台。

· Chewing gum or smoking is not allowed while on duty.

上班时间不能吃口香糖和抽烟。

· Attend all meetings or training as required.

参加所有必要的会议和培训讨论。

· All details regulatory framework refer to colleague Handbook.

所有规章制度请参照员工手册。

· Understand the accident prevention measures and enhance the safety work to achieve the goal of zero accidents.

了解事故预防措施并加强工作安全以达到零事故的目标。

· Perform any duties assigned by the Management.

执行任何管理层委托的工作。

Requirement .

Education 教育学历

· At least graduated from a professional school.

至少毕业于专业学校。

Experience 经验

· At least one year restaurant operations e xperience .

至少有一年餐厅工作经验 。

Job Skill/Knowledge 工作技能 / 知识

· Demonstrate strong hospitality and communication skills.

强烈的服务精神和优秀的沟通技巧。

· Demonstrate strong work ethic.

强烈的工作敬业精神。

· Demonstrate great hospitality skills.

优秀的服务待客技巧。

Computer Knowledge 电脑知识

· Knowledge of MS office software.

能够使用日常的办公室软件。

Language Proficiency 语言能力

· Demonstrate good communication skills in English and Mandarin.

具备良好的英语和普通话表达能力。

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