Specialist Customer Experience Coordinator

Found in: Talent CN S2 - 1 week ago

Beijing, China Bruker Full time

Overview

The Specialist Customer Experience Coordinator is the face to our internal as well as external customers. They are responsible for ensuring Customer Experience is the core focus from initial inquiry pre-qualification to order entry to cash communication.

· Responsible to receive, track, pre-qualify all incoming inquiries from our internal and external customers

· Support Quotation and Order Entry teams in end to end communication (local language)

· Support Sales and Service team with Tender inquiries

· Pre-Qualify and triage of customer complain

Responsibilities

-Monitor and pre-qualify all incoming inquiries

· Open Salesforce cases/opportunities and set to appropriate person/department

· Monitor tender websites and portals

· Support Sales teams with tender submissions including collation of commercial documents

· Support the CX & CO team with end to end communication

· Support customer training courses

· Work closely with master data teams to ensure accurate data

· Work closely with Front office and Order Entry Specialist Team

· Every other tasks to improve effectiveness apply

· Back up support for same functions noted within the job description for other regions

· Maintain an excellent working knowledge of Bruker products

· Other duties as may be defined which are broadly in line with the duties and objectives above.

Qualifications

Required qualifications:

· High school diploma or equivalent required

· Business Administration or relevant field

· Experience in the high technology life science field or NMR

· Excellent written and verbal communication skills

· Current valid driving licence

· No visa disqualification from the USA or EU

Required Skills and experiences (IT, language, working skills/experience)

· Detail orientated with excellent organizational skills

· Creative thinker with a decision-ready attitude to achieve

· Hands on experience with SAP, CRM software

· Proficient in Microsoft Office applications (Word, Excel, Outlook)

· Excellent interpersonal communication (both written and oral) skills in local language and English

· Ability to deal with people at all levels

Required Soft Skills

· Self-discipline and the ability to decide priorities in a rapidly changing commercial environment

· Ability to work independently, as well as in a team

· An outgoing and likeable personality with a high degree of personal integrity

· A flexible attitude to working hours which are sometimes influenced by factors such as the need to complete the job

· Problem solving capabilities

· A very high standard of personal presentation.

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