Assistant Production Support Specialist
4 months ago
工作职责:
1.与服务台密切合作,通过提供现场和远程服务,处理个人电脑故障案例和个人电脑服务请求
2. 通过电子邮件、电话、视频会议或亲自提供现场支援给最终用户
3. 配置新设备(台式电脑、笔记本电脑、移动设备、打印机等)
4.构建个人电脑镜像;执行镜像重载
5. 安装 IT 应用程序和 OA 软件
6.验证局域网安全连接、Wi-Fi 连接、网络连接、邮件访问、打印机访问等;提供从个人电脑到服务器/交换机/路由器的网络连接支援;解决个人电脑上的问题,并在网络问题超出个人电脑范围时向服务台报告故障
7.确定终端设备支援改进的领域/机会,并就项目/增强措施提出建议
8.确保所有工作遵守公司标准和相关IT 政策
9.参与 IT 技术和产品的评估
10.参与ISO27001标准体系建设和维护,保证工作遵从ISO27001标准规范;
职位要求:
职位要求
计算机科学、信息系统或相关学科大专以上学历 具备3年或以上终端设备支援角色的工作经验 熟练掌握 Microsoft Active Directory、Microsoft Windows 10/11、Microsoft 365、Microsoft Teams、Microsoft Office 套件等工具 具备良好中英文读写能力,良好的沟通技巧,能使用流利粤语沟通者优先; 具有良好的沟通技巧,并能在压力下工作 能够独立工作并具有自我激励能力 具有 IT 项目经验者优先考虑 具有较强的分析能力 具有优秀的人际交往和沟通能力 能够在非办公时间提供支援(即在非办公时间可联系)-
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