Account Manager

3 weeks ago

Shanghai, China Cathay Pacific Airways Limited Full time
Company Description

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.

With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.

Notes:

All Chinese mainland based positions are subject to local terms and conditions. Applicants must have the right to live and work in Chinese mainland. Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO. Role Introduction

To achieve and exceed the agreed Corporate and Travel Management Company (TMC) sales targets through intelligent use of data. Continuously seek to acquire new business and establish Cathay in new markets, while proactively negotiating and managing existing Corporate and TMC accounts.

Key Responsibilities

Revenue Generations

Acquire high value accounts as per agreed targets using a data and insight driven approach Initiate and follow up on sales actions, obtain sales leads and dynamically seek new business Assist in transforming the culture from one of relationship-based selling to an insights-driven smarter selling Sales force Engage in consultative and insightful selling techniques and services with an enhanced focus on new business development Help to promote BP solution to local partner and direct corporate client. Manage the relationship with local commercial chamber and proactively explore the collaboration opportunities.

Portfolio Management

Help to contribute to the strategic partnership and manage the local relationship for Global Corporates or Global TMCs Service existing portfolio or accounts / TMCs in order to maintain and grow the value (focusing on revenue not necessarily the growth in portfolio size) Regularly make sales visits to clients to conduct presentations, seminars, provide updates on products and services in order to enhance sales opportunities and facilitate sales Actively seek ways to improve the quality of the revenue generated by the portfolio Ensure that appropriate prioritisation allows for focus on the top revenue generating corporate accounts and TMCs Negotiate discount rates, commissions and contracts in a timely manner against a background of data and yields the best return on investment Be the airline’s ambassador within the portfolio to maintain strong relationships ensuring positive strong brand position Besides traditional TMC channels, explore new sales channels to drive sales and CX brand awareness.

General

Actively manage the cost of sales needed to generate the revenue within the mandated parameters Closely monitor the effectiveness of incentive/discount schemes by conducting regular and timely performance reviews in order to maximise available and potential sales opportunities Actively promote the use of new tools and technology to enhance communication, convenience, efficiency and service experience in support of corporate travel business Ensure knowledge and application of MICE and specialty segments (marine, energy resources and humanitarian) to assist in revenue generation and adoption within the portfolio Drive adoption and penetration of Business Plus Utilise Salesforce.com to manage new and existing customers and sales activities Utilise PRISM to track the performance of the contracts Represent Cathay at industry and networking events Make best use of TMC and business partnerships channels (Wechat account, APP, B2B platform, etc) to increase CX products and brand awareness. Any other reasonable task as requested

E&A

Emergency and Accident and Crisis Response responsibilities as required Requirements

Academic Qualifications

Bachelor’s degree in a relevant Sales business field

Knowledge, Skills, Training and Experience

A minimum of three years recent experience in Sales Knowledge of, or experience in, the airline industry is a distinct advantage Demonstrable networking and relationship management skills Has an achievement-based record in achieving targets Strong communication and interpersonal skills Good negotiation skills Good level of PC literacy in Word, Excel and PowerPoint Knowledge of PRISM, MIDT and Sales Force Automation Tool is preferred Adaptive to and embraces constant change Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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