Chinese Restaurant Tea Sommelier
Found in: Talent CN S2 - 2 weeks ago
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.About the role:
Direct staff and serve guest needs by providing exceptional knowledge of tea items as well as information regarding preparation methods while ensuring guest satisfaction.This role is part of Food & Beverage Service department, reporting into the Chinese Restaurant Operations Manager.
What you will do:
The ability to offer guests an enjoyable, expertly served Tea/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
Introduce the knowledge of tea and tea culture to the guests.
Be able to identify various types of tea, and be able to see their color, aroma and taste ofdifferent dishes.
Selection and preparation of tea, understand the brewing of Chinese Kung Fu tea.
What you bring:
A minimum of three years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required.
Certificate of junior tea master
Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
Requires basic computer skills for online training
Requires reading, writing and oral proficiency in the English and Chinese language
Has the ability to anticipate and prioritize the needs of the guest proactively
Is energetic and has a professional approach to his/her craft
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Employee service awards and Employee activities
Schedule & Hours:
• This is a full-time position
• The working hours will primarily be early mornings and days, during weekdays and weekends.
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