Spclst, Digital Program Mgmt

5 months ago

Pudong, China Carrier Full time

Country:

China

Location:

LOC3460: 6F-15F, Building A, New Bund World Trade Center(1), No.4, Lane 255 Dongyu Rd, Pudong District, Shanghai, China Job Description SummarySensitech is seeking a Product Manager to impact the product strategy and cross-functional execution of key projects, which includes hardware, software (platforms and apps), analytics and services. Job Description

Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, balanced, and high-performance buildings.

Carrier’s Digital Products and Software team is building solutions to reimagine systems that shape the way we live, work, and play. We're setting the standard for healthier, safer, and more resilient built environments – and connecting the cold chain to improve the process of safely shipping and storing food and critical medical supplies.

Carrier is building solutions to reimagine systems that shape the way we live, work, and play. We're setting the standard for healthier, safer, and more resilient built environments – and connecting the cold chain to improve the process of safely shipping and storing food and critical medical supplies. 

Sensitech Inc. is a part of Carrier, headquartered in Beverly, Mass., with almost 40 sales, service and distribution locations around the world.

Sensitech Inc. is focused on delivering supply chain visibility solutions that track, monitor and protect products for global leaders in the food, life sciences, consumer goods, and industrial markets. Our solutions are focused in three key areas: quality and compliance, and logistics performance management.

Sensitech is seeking a Product Manager to impact the product strategy and cross-functional execution of key projects, which includes hardware, software (platforms and apps), analytics and services. Reporting directly to the Sensitech Product Line Director, the products leader will play a pivotal role in the success and future of the business. They will work closely with sales, marketing, engineering, software development, finance, operations, professional services and other key business partners in developing the overall product vision, development roadmaps, profitability targets and lifecycle plans (end-to-end – launch to sunset). The product leader will help deliver on key business objectives across financials (revenues and profitability growth), customer satisfaction, new product pipeline development, time-to-market, sustainability and return on investment of the Sensitech’s product and solutions portfolio.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Product Management

Creates detailed product development and launch plans (from concept to market launch). Provides leadership to ensure achievement of critical product and solutions development and launch milestones. Provide direction to all the critical functions involved in the end-to-end activities, working closely with the leaders of the key business segments/ regions and functions.Communicates regularly and effectively to management and broader organization the product and solutions development plans, current status, key risks and mitigation plans. Escalates issues and risks proactively, and facilitates dialogue between business segments/ regions and functions to resolve issues and drive alignment.Manages and develops product and solutions and roadmaps across lifecycle, from conceptualization to end-of-life. Develops and manages the pipeline of products and solutions, including new products, feature upgrades and improvements to existing products and innovation projects in their region and markets. Developing and managing the pipeline will require working very closely with key functions across sales, engineering, marketing, digital, operations, finance, quality and professional services.Translates product plans into specific projects with clear and compelling business cases. These business cases will include specific goals on financials (revenues and profitability growth), customer satisfaction, new product pipeline development, time-to-market and return on investment.

Voice of Customer (VOC)

Manages the process of systematically collecting the Voice of Customer (VOC) in the region, leveraging inputs from sales & customer facing teams, customer engagement sessions and surveys such as NPS. Conducts customer segmentation based on relevant criteria and articulates current and future needs of each segment. Defines customer/ user personas & buyer journeys.Integrates learnings from VOCs into product and solutions development planning. Creates strong linkage between product and solutions strategy and the customer needs. Communicates the value of the offering in customer centric terms to drive the choice of Sensitech’s offerings based on value delivered and ROI for the customers. Rigorously ties customer value delivered (e.g. through ROI calculators) by our offerings.

Product Marketing

Builds product messaging architecture with inputs from Sales, Marketing, Communications and other key functions. Articulates product features & benefits aligned to customer needs and value propositions. Develops product focused materials for sales & customer service (sales tools, playbooks, training), working closely with MarCommsCoordinates and facilitates the development of standard sales scripts, presentations and proposals that can be customized by the sales teams based on specific customer needs and situations. Supports the channel with training, launch collateral, persona-based content, etc.Works closely with Sales, Marketing and Communications on Product launch management, post sales engagement and sales development programs (up-sell, cross sell, promotions)

Basic Qualifications

Bachelor’s Degree from an accredited college or university in analytical or technical discipline4+ years of experience in Product Management2+ years of experience in a B2B IoT hardware or software company specifically in data/analytics products (Digital products portfolio)Ability to travel up to 40%.Ability to communicate effectively in English & MandarinAbility to articulate technical presentations and product demonstrations to a wide spectrum of an audience including senior management & technical customers Understanding of how to interpret customer business needs and translate them into technical and operational requirements

Preferred skills (nice to have)

Master’s Degree from an accredited college or MBAExcellent listening skills and ability to persuade using communication that conveys concepts in a creative and powerful wayConfident, adaptable self-starter who thrives in an empowered, fast-paced environmentStrong organizational and time management skillsPositive attitude, high energy, drive, and a sense of business urgencyAdept at balancing intense short-term pressures with overall long-term goalsFamiliarity or work experience in the Life Science and/ or Pharmaceutical IndustryGlobal experience (previous experience supporting developing markets highly advantageous)

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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