Director, Martech Platform

2 weeks ago


Shanghai, China Corporate Full time

JOB SUMMARY

Reporting to the VP of Digital Products and Platforms, Asia Pacific, this role will contribute in our efforts to drive local capability of Martech and innovation in China, in order to support the strategy of growing forwarding in China.

The Director, Martech Platform & Innovation is responsible for:

Martech Technology Landscape Understanding Have a deep understanding of the local martech technology landscape in China, including key players, market trends, and regulatory requirements. Build and maintain relationships with martech vendors and industry experts. Martech Platform Strategy and Execution Develop and execute a comprehensive marketing platform strategy to optimize customer engagement and drive business outcomes. Evaluate, select, and implement key martech platforms in China, starting with foundational research and POC setup Ensure effective integration and interoperability of martech solutions across the organization. Digital Data Analytics and Insights Leverage digital data analytics to gain insights into customer behavior, optimize campaigns, and improve decision-making. By working with Marketing and other disciplines, build and manage data pipelines to collect, clean, and analyze digital and marketing data. Collaborate with business stakeholders to translate digital data insights into actionable strategies and Digital product optimization recommendations Innovation and Emerging Technologies: Stay abreast of the latest martech and emerging technologies, including Generative AI. Identify and explore use cases for Generative AI in marketing, customer engagement, and other areas of interest from the business Identify and evaluate innovative solutions that can enhance customer experiences and drive business value. Lead the development and implementation of proof-of-concepts and pilot projects for new technologies. 8+ years of experience in data analytics, marketing technology, and innovation. Strong knowledge of Generative AI and its application in marketing. Deep understanding of the local martech landscape in China. Deep understanding of China market, digital trends, and Chinese customer behavior. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. developing and executing marketing campaigns using Generative AI tools Clear understanding & experience of how an online digital product is delivered. Ability to assess risks and understand high level of effort for stories/tasks  Ability to prioritize with business emergency and consumer needs and analyze, use data to inform decisions. Ability to solve problems quickly, think creatively, and satisfy Internet speed-to-market requirements Demonstrates self-confidence, energy and enthusiasm Self-motivated team player that works well with counterparts from various functions/departments and can influence the work of counterparts without direct reporting accountability Ability to document and communicate project plan and dependencies in both English and Mandarin Chinese  Ability to influence without authority, collaborating with business and cross-functional teams who do not report into this role to get things done. Proficient interpersonal skills, personable yet persistent. Thrives in a fast-paced, entrepreneurial environment, but within a large, complex business. Flourish in ambiguity, setting own goals and effectively delivering them in a very fast-changing environment. Motivated by making life better through technology and wanting to be part of a team that makes this happen.

CORE WORK ACTIVITIES 

Martech Platform Strategy and Execution:

Develop and execute the overall Martech platform strategy to enhance our digital and marketing capabilities and drive business growth, with a deep understanding of the local Martech landscape in China, including emerging trends, key players, and market dynamics Identify and evaluate key Martech platforms, tools, and vendors in China. Oversee the implementation and integration of Martech solutions, ensuring seamless functionality across various marketing channels. Drive the adoption of Martech platforms and tools, providing training and support to marketing teams

Digital Data Analytics and Insights:

Leverage data analytics to uncover actionable insights, optimize marketing campaigns, and drive data-driven decision-making. Collaborate with cross-functional teams to establish KPIs, track performance metrics, and develop reports and dashboards. Stay up-to-date with the latest advancements in digital data analytics and implement innovative approaches to enhance marketing effectiveness.

Innovation and Generative AI:

Stay abreast of the Generative AI market landscape in China, including technological advancements, startups, and potential partnerships. Lead the exploration and adoption of Generative AI technologies to drive innovation in marketing campaigns, personalized customer experiences, content creation, and other areas where innovation can drive incremental business performance

Leadership and Collaboration:

Provide strategic leadership to the Martech and Innovation team, fostering a culture of creativity, collaboration, and continuous improvement. Collaborate with internal stakeholders, including marketing, IT, EA, security, legal, data teams, and Digital Product Owners etc. and Global teams, to align Martech and innovation initiatives with organizational goals. Manage relationships with external vendors, agencies, and technology partners, ensuring effective partnerships and optimal utilization of resources.

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