Advisory L3 Support Engineer
4 months ago
Description and Requirements
Responsibility:
Provide in-depth technical support to front end support team for field issue on Lenovo server and networking products. Isolate the problem to function building block via log analysis, problem replication and experiment, and then provide solution or workaround to fix the customer issues and make sure the satisfaction of the customers. Escalate and follow up design issue or defect with backend support team until issue got resolved. Continuous Improvement: Lead the investigation to provide a lesson learned to prevent repeat issues. Critical situation management to achieve customer satisfaction, by leading or cooperating across Lenovo/IBM teams. Provide business data report for management review. Visit customers or provide onsite support if needed. Work at business hours, occasionally working through off-hours/weekend/holiday to support emergency case.Requirement:
Bachelor’s degree or higher in computer science or engineering. Extensive experience in troubleshooting and root cause analysis of networking issues and network performance tuning. Proficiency in the Linux system, preferably RHCE or RHCA; Cisco CCIE or CCNP certificate holders. Experience in server product development is a plus. Fluently English/Chinese communication skill with internal team and external teams. Ability to manage multiple/complex task under pressure. Additional Locations : * China - Guangdong - 深圳(Shenzhen) * China * China - Guangdong * China - Guangdong - 深圳(Shenzhen)-
L3 Support Engineer for Lenovo Products
3 weeks ago
Dongguan, Guangdong, China Lenovo Full timeJob Title: L3 Support Engineer for Lenovo ProductsDescription:Are you a skilled technical expert looking for a challenging role? We are seeking a L3 Support Engineer for Lenovo products to join our team.Responsibilities:Provide in-depth technical support to front end support teams for field issues on Lenovo server and networking products.Isolate problems to...
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Highly Skilled Network Support Specialist
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Dongguan, Guangdong, China Lenovo Full timeCompany OverviewLeverage your expertise to drive exceptional customer satisfaction as a key member of our Lenovo support team.Salary: $80,000 - $110,000 per annumJob DescriptionWe are seeking an experienced Advisory L3 Support Engineer to provide in-depth technical support for front-end support teams on field issues related to Lenovo server and networking...
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Advisory Product Sales, IGT-S
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Technical Support Engineer
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Business Development Professional
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Technical Support Specialist
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PMIC Software Engineer
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IOT Camera Software Engineer
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Dongguan Shi, China Goldman Sachs Full timeAt Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions,...
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Graphics Software Engineer
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