楼层主管 Floor Supervisor

6 months ago

Huang Pu Qu, China Hilton Full time
楼层主管 Floor Supervisor(

Job Number:

HOT09PFI)

Work Locations

:Conrad Shanghai789 East Nanjing RoadShanghai200001

A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.



What will I be doing?

As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise Room Attendants Daily allocation of rooms and deep cleaning tasks to team members Manage guest requests, including VIP amenities and communicating them to the relevant team members Routine inspection of guest bedrooms to ensure they meet standards Achieve positive outcomes from guest queries in a timely and efficient manner Carry out lost property procedures Report maintenance issues to Maintenance/Engineering Department Assist Head Housekeeper with training requirements Comply with hotel security, fire regulations and all health and safety legislation Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Committed to delivering a high level of customer service Experience in managing/supervising a team in a similar role Experience in the hotel/cleaning industry Good oral and written communication Previous experience in Hosting Service (Governance) High standards of cleanliness Good interpersonal skills Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following capabilities and advantages: 

Ability to work in a team Excellent attention to detail Positive Attitude IT proficient Willingness to develop team members and self



What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

EOE/AA/Disabled/Veterans

Schedule

:Full-timeBrand:Conrad Hotels & Resorts

Job

:Housekeeping and Laundry

  • Floor Supervisor 楼层主管

    6 months ago

    Huang Pu Qu, China Hilton Full time

    Floor Supervisor 楼层主管( Job Number: HOT0A89T) Work Locations :Waldorf Astoria Shanghai on the BundNo. 2 Zhong Shan Dong Yi Rd Huange PuShanghai200002 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer...

  • 行政楼层主管 Executive Floor Supervisor

    6 months ago

    Huang Pu Qu, China Hilton Full time

    行政楼层主管 Executive Floor Supervisor( Job Number: HOT09PFA) Work Locations :Conrad Shanghai789 East Nanjing RoadShanghai200001 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions...

  • Executive Floor Supervisor 行政楼层主管

    6 months ago

    Huang Pu Qu, China Hilton Full time

    Executive Floor Supervisor 行政楼层主管( Job Number: HOT0ACOR) Work Locations :Waldorf Astoria Shanghai on the BundNo. 2 Zhong Shan Dong Yi Rd Huange PuShanghai200002 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional...

  • 行政楼层接待 Executive Floor Service Agent

    6 months ago

    Huang Pu Qu, China Hilton Full time

    行政楼层接待 Executive Floor Service Agent( Job Number: HOT09PF6) Work Locations :Conrad Shanghai789 East Nanjing RoadShanghai200001 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions...

  • 前台主管 Front Desk Supervisor

    6 months ago

    Huang Pu Qu, China Hilton Full time

    前台主管 Front Desk Supervisor( Job Number: HOT09PFD) Work Locations :Conrad Shanghai789 East Nanjing RoadShanghai200001 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front...

  • 总机主管 Operator Supervisor

    6 months ago

    Huang Pu Qu, China Hilton Full time

    总机主管 Operator Supervisor( Job Number: HOT0A4PV) Work Locations :Conrad Shanghai789 East Nanjing RoadShanghai200001 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who...

  • Outlet Supervisor 餐厅主管

    6 months ago

    Huang Pu Qu, China Hilton Full time

    Outlet Supervisor 餐厅主管( Job Number: HOT09SWQ) Work Locations :Waldorf Astoria Shanghai on the BundNo. 2 Zhong Shan Dong Yi Rd Huange PuShanghai200002 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer...

  • 会计主管 Accounting Supervisor

    6 months ago

    Huang Pu Qu, China Hilton Full time

    会计主管 Accounting Supervisor( Job Number: HOT0ANAL) Work Locations :Conrad Shanghai789 East Nanjing RoadShanghai200001Accounting Supervisor (AR/Income/AP/GC)Income经验优先 【职位描述】 •审计每日收入数据，支持报告和凭证； •确保每日及每月收入和付款及时调节； ...

  • Asst Executive Housekeeper 客房行政副管家

    6 months ago

    Huang Pu Qu, China Hilton Full time

    Asst Executive Housekeeper 客房行政副管家( Job Number: HOT0AFVM) Work Locations :Waldorf Astoria Shanghai on the BundNo. 2 Zhong Shan Dong Yi Rd Huange PuShanghai200002 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional...

  • Outlet Supervisor 餐厅主管

    6 months ago

    Nan Kai Qu, China Hilton Full time

    Outlet Supervisor 餐厅主管( Job Number: HOT0AAX4) Work Locations :Conrad TianjinTianjin300000 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a...

  • Public Area Supervisor公共区域主管

    5 months ago

    Dong Cheng Qu, China Hilton Full time

    Public Area Supervisor公共区域主管( Job Number: HOT0AAY6) Work Locations :Waldorf Astoria Beijing5-15 Jinyu HutonDongcheng DistrictBeijing100000 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the...

  • Personal Concierge Supervisor私人礼宾主管

    4 months ago

    Dong Cheng Qu, China Hilton Full time

    Personal Concierge Supervisor私人礼宾主管 (Guest Relationship Supervisor客户关系主管)( Job Number: HOT0A7DD) Work Locations :Waldorf Astoria Beijing5-15 Jinyu HutonDongcheng DistrictBeijing100000 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a...

  • Room Attendant 客房服务员

    6 months ago

    Huang Pu Qu, China Hilton Full time

    Room Attendant 客房服务员( Job Number: HOT0AI8Q) Work Locations :Waldorf Astoria Shanghai on the BundNo. 2 Zhong Shan Dong Yi Rd Huange PuShanghai200002 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer...

  • Oyster Bar Chef 生蚝吧主厨

    6 months ago

    Huang Pu Qu, China Hilton Full time

    Oyster Bar Chef 生蚝吧主厨( Job Number: HOT09UPR) Work Locations :Waldorf Astoria Shanghai on the BundNo. 2 Zhong Shan Dong Yi Rd Huange PuShanghai200002 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer...

  • Chef de Partie厨房主管

    6 months ago

    Nan Kai Qu, China Hilton Full time

    Chef de Partie厨房主管( Job Number: HOT0AAX8) Work Locations :Conrad TianjinTianjin300000 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a...

  • 前厅副经理Asst Front Office Manager

    4 months ago

    Dong Cheng Qu, China Hilton Full time

    前厅副经理Asst Front Office Manager( Job Number: HOT0AUCR) Work Locations :Waldorf Astoria Beijing5-15 Jinyu HutonDongcheng DistrictBeijing100000 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the...