Sr Technical Solution Specialist
2 weeks ago
The Position
Job Summary :
Assist Principal or Lead engineer to provide IT product technical support for FSE (Field Service Engineer), customer and other department, ensure Roche instrument Service timely and efficient
You will :
Under independent or guidance, cooperate with FSE (Field Service Engineer), provide the level 2 technical support for FSE and follow up the escalated trouble case
Reasonable time allocation for on-line service and ensure smooth remote service of troubleshooting
Under independent or guidance, Compile , review and update responsible product technical document irregularly
Collect the instrument and spare parts quality issues. Communication with GCS and give technical solution or GCS feedback information
With the supporting of LE or PE, Work closely with BA Solution Integration Team colleagues, support and implement the IT solution for customer
Assist TSE (National Technical Solution Engineer) team to provide the IT technical support on instruments for other departments of the company
You are:
Education& Qualifications :
At least Bachelor Degree in appropriate computer science or IT Degree.
Good command of English in both spoken and written
Good command of MS office software application
Experience :
At least 2 years IT support experience in IT industry. Work experience in HIS/ LIS hospital laboratory / Interfacing preferred
Experience in software or interface development is preferred
Professional Capabilities/Skills :
Planning & organising
Internal and outside customer Cooperation & Coordination
Have systematic or across-the-board knowledge for IT product of Roche, and be good at analysis of cause, put in order process and share with others.
Have ability to coach fresh engineer to enhance technical skill with support by PE & LE.
Health Conditions :
According to the "Quality Management Regulations for Medical Device Management" and the "Regulations on Quality Management of Pharmaceutical Products", health checks should be conducted at least once a year; if you have infectious diseases or other diseases that may contaminate medical devices or drugs shall not be engaged in related work.
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