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IT Field Support Specialist(C)

2 months ago

Nantong, China SBM Offshore Full time

RESPONSIBILITIES

& MAIN TASKS
General tasks/ responsibilities. The IT Field Support Specialist has to work on four main areas: Support, Monitor, Troubleshoot, Report Interface field specific stakeholders Shore base, Vessels, Construction Yards which require IT support. Update documentation in the IT Operations SharePoint folders. Contribute to weekly or monthly reports Adhere to Change Management and other policies. Maintaining the accuracy of the Offshore and Construction Yard Assets inside the CMDB. Maintain technical skillset with trainings as needed to fulfill the responsibilities. Ensure that offshore systems are within support by maintaining proper lifecycle guidelines. Have familiarity with one or more of the following subjects in the IT competency matrix: System (Compute) Storage Collaboration Network WAN Optimization Daily tasks/responsibilities System tasks are stored in the ITSM, ServiceNow All Field Support Specialists must monitor the queue in their area of responsibility and meet the departments SLA. View monitoring systems to keep awareness of any alerts and thresholds to ensure system stability, capacity requirements and network operations for offshore, including VSAT and Offshore Fiber operability. Weekly tasks/responsibilities. Monitor offshore network stability Monitor WAN Optimization performance and stability Ensure that offshore systems are properly patched and backed up Ensure that all offshore lifecycle management ensures all equipment is within manufacturer support. Monthly or Quarterly tasks/responsibilities. Ensure that all systems are enrolled in the Patch Management System, the Monitoring System(s), the Backup System, and the CMDB Work with internal and external audits as needed to ensure compliance with security and access requirements. JOB REQUIREMENTS
Specific skills / expertise / product: Minimum 5 years' experience in System and network (Senior or Lead Position) Must possess relevant systems experience – Microsoft Server 2012 and newer; Commvault or similar backup systems; Tape backup, storage principles, preferably Netapp or HP Storage systems Mandatory specialist experience in implementing and maintaining multi site Enterprise level WAN networks using WAN Optimizers and VSAT. Mandatory specialist experience in maintaining Windows 11 Endpoints Preferable experience in VMWare installations Able to propose and design System architecture on a new site and existing System infrastructure. Behaviours & inter-personal skills – Key points Manages complexity Collaborate: Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business Participate in Team and when needed, Project meetings Ensure a cross functional alignment to minimize down-time within the overall IT landscape Proactive and organized Good written communication skills Ability to work under pressure and meet deadlines Flexibility for global travel including to offshore sites and construction sites Flexibility to work after office hours or on weekends, only when necessary during emergencies or major changes. Proactively identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises; Complete tasks in compliance with applicable standards and work procedures. Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance and receive feedback. Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions Perform thorough self-check of all solutions prior to release for use by stakeholders; Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality.