Account Management Team Lead, Transparency

3 weeks ago

Hangzhou, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch Full time

Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers.

Key job responsibilities
Transparency team is looking for an Account Management Team lead experienced in managing sales team to acquire new brands enrollment of Transparency, support brands to complete on-boarding process and engage brands for ongoing usage of the service. This role will manage a highly talented sales team, develop team’s strategy, create objectives, measure and evaluate all work process and results, develop and maintain relationships with key stakeholders both internally and externally, lead team to deliver Brand Sign, Brand Protection and Unit penetration goals. As a strategic contributor to Transparency, you will have the opportunity to dramatically accelerate adoption of Transparency, by applying sound operational practices, inventing and simplifying job functions, and training your teams on best practices for efficiency. Since this is a relatively new space for Amazon, and an emerging industry, you will be required to work autonomously taking full control and responsibility for achieving the business result in a fast-moving and often ambiguous environment. As part of this role you will also work with brands during the enrollment and implementation phase as an adviser and project manager ensuring a high satisfaction level for brands. You'll also have a great deal of influence on streamlining the operational processes involved in the implementation process by documenting best practices, collecting brand’s voice and advising our product management team on features that will enable self-service.

We are open to hiring candidates to work out of one of the following locations:

Hangzhou, 33, CHN

BASIC QUALIFICATIONS

- 5-7 years of sales, account management or customer support experience working in a fast paced and ambiguous environment.
- More than 2 years of team management experience
- Proven track record of delivering business goals
- Excellent interpersonal and team management skills
- Demonstrated experience working with multiple internal and external stakeholders
- Customer obsession, professional, ambitious, highly organized and results driven
- Problem-solving capability and service orientation
- Excellent communication skills, both verbal and written in Mandarin and English
- Bachelor's Degree or above

PREFERRED QUALIFICATIONS

- Experience working with brands or supply chain ecosystem
- Understanding of consumer packaging, counterfeit prevention
- Experience navigating complex processes/environment
- Startup experience where you’ve worn many different hats and successfully navigated through complexity while never missing a beat with customers.

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