Capacity Planning Program Manager

3 weeks ago


Beijing, China Amazon Joyo Co., Ltd. Full time
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform Worldwide, more than a million of sellers use this Marketplace and thereby contribute to the success of Amazon.

Amazon is growing its Amazon Global Selling (AGS) business in China aggressively. In this context, Amazon is seeking a creative, dynamic and result orientate individual contributor to join us.
We are looking for a highly motivated individual with experience in Contact Center resource planning and process improvement who possesses a clear understanding of Contact Center dynamics, advanced planning ability and good communication skills.

Experience of working with a workforce management tool is essential, whilst experience of working with database and reporting tools is also required.

An advanced level knowledge of Microsoft Excel is essential, whilst a good working knowledge of SQL is also preferable.

Key job responsibilities
- Planning and monitoring the operational performance to ensure that Amazon meet their objectives for managing customer contact
- Maintaining standardized Capacity Plans, including tracking the productivity and performance figures for all sub-ous within China seller support network
- Identify process improvement opportunities and drive workflow optimization to enhance operational efficiency.
- Effectively communicate with key decision-makers on resource planning issues
- Understand and promote principles of Resource Planning within Amazon
The role requires the right individual to
- Work closely with Global stake holders to plan capacity with efficiency and flexibility.
- Provide added value contact center information, to enable operational managers to make effective decisions
- Communicate effectively with Senior Management
- Collecting the data that is required to produce cost effective resource models
- Identify potential performance issues/opportunities
- Be innovative in making cost effective recommendations and drive changes.
- Improve the strong link between Resource Planning and Operational Management
- Understand the Amazon Selling Partner Support contact handling strategy
- Provide a high degree of flexibility both in terms of personal outlook/attitude and workload/tasks
- Support cross-section processes and procedures

We are open to hiring candidates to work out of one of the following locations:

Beijing, 11, CHN | Chengdu, 51, CHN

BASIC QUALIFICATIONS

- 5+ years of experience leading project delivery for medium, cross functional projects.
- Bachelor's degree preferred and/or recognized equivalent work experience.
- 5+ years' experience of demand and capacity planning in multi-channel and multi-site contact centers.
- Fluent written and oral English communication.
- Advanced MS Excel skill and SQL skill.
- Strong analytic skill and experience with data visualization using PowerBI, Quicksight, or similar tools
- Experience developing operational process and technologies to drive service quality and operation efficiency.
- Proven ability in building models and manipulating data to drive business decisions and improvements
- Experience in a fast paced, high-pressure office environment.

PREFERRED QUALIFICATIONS

- Master degree or MBA.
- Certified PMP or Six Sigma Black/Green Belt
- Experience in ecommerce is a plus.
- Experience in budget/cost management or modelling.
- Ability to think both strategically and tactically.

  • Beijing, China Amazon Joyo Co., Ltd. Full time

    Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want – low prices, vast selection, and convenience. Within Amazon, the Selling Partner Support (SPS) organization’s goal is to enable resellers and brand owners of any size by...

  • SMB Program Lead

    1 week ago


    Beijing, China Microsoft Full time

    Overview Microsoft is the destination for collaborative, creative and passionate digital advertising professionals seeking a rewarding career. We offer compelling advertising products, innovative solutions, and the opportunity to engage with some of the brightest minds in the digital advertising industry.  Microsoft Advertising is a global Sales,...


  • Beijing, China Amazon Joyo Co., Ltd. Full time

    Amazon strives to be Earth's most customer-centric company where people can find and virtually discover anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to...


  • Beijing, China World Resources Institute Full time

    Job Summary World Resources Institute China Office (WRI China) is seeking a Research Analyst Ⅱ for the Food and Natural Resources Program. This position will play a dedicated and analytical role in implement WRI’s food and natural resources projects, especially the global green supply chain research. The successful candidate will conduct research on...


  • Beijing, China Mindshare Full time

    Assist the Associate Director/Director in creating media plans, strategically and efficiently. Assist the Associate Director/Director in setting overall direction for program planning and negotiating strategies. Develop and build strong working relationships with internal teams and manage vendor relationships. Responsible for mentoring, training, and...


  • Beijing, China GroupM Full time

    Description Position at Mindshare Assist the Associate Director/Director in creating media plans, strategically and efficiently. Assist the Associate Director/Director in setting overall direction for program planning and negotiating strategies. Develop and build strong working relationships with internal teams and manage vendor relationships. ...


  • Beijing, China Amazon Joyo Co., Ltd. Full time

    The Partner Support and Solution team strives to make Amazon the best place for Selling, Vendors and Brands owners to reach customers, driven by the experience and support we provide them in growing their businesses locally and globally. Within this group the Language Experience, Localization and Insights (LELI) team plays a key role in supporting these...


  • Beijing, China Microsoft Full time

    Overview We are on the cusp of a new frontier in which artificial intelligence is transforming scientific discovery. We seek to drive major advances in sciences with machine learning, with a focus on ‘’ scenarios. Through these advances, we aim to empower real-world impact on some of the most pressing problems facing society including sustainable...


  • Beijing, China Amazon (China) Holding Company Limited Full time

    ROW Transportation Execution team is looking for a Sr. Program Manager to identify, develop, integrate and support innovative solutions and driving transportation programs end to end across IN and Japan.Amazon’s transportation systems plan delivery of millions of packages to customers worldwide from checkout to shipment tracking to delivery. Our systems...


  • Beijing, China Amazon (China) Holding Company Limited Full time

    About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site...


  • Beijing, China Amazon (China) Holding Company Limited Full time

    Amazon Devices is an inventive research and development company that designs and engineers high-profile, portable, hand-held consumer electronics products, like the Kindle and the new Kindle Fire. The products we design and engineer are easy-to-use and offer users benefits that are only made possible through tightly integrated digital technologies and...


  • Beijing, China Natural Resources Defense Council Full time

    Overview NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of...


  • Beijing, China Amazon (China) Holding Company Limited Full time

    Amazon is looking for one passionate candidate who can join us and utilize the powerful technology systems to adapt to business requirements and improve customer experience, the major focus of the candidate would be: - Manage transportation resources in Amazon logistics systems following strict configuration change processes. - Coordinate the interaction...


  • Beijing, China Microsoft Full time

    Overview Do you want to help scale out Microsoft Research’s most ambitious innovations? We seek a Senior Research Technical Program Manager for the Microsoft Research Accelerator team, to help us build the future for Microsoft and the world. Microsoft Research (MSR) aims to accelerate scientific discovery and technology innovation to empower...


  • Beijing, Beijing, China Western Academy of Beijing Full time

    Job SummaryWAB is developing a new program called the Enriched Inclusion Program (EIP) to serve the needs of students with intensive educational needs including those who are twice exceptional. The EIP Lead Teacher provides leadership and guidance in the development of the EIP at WAB, including advising on the development of WAB's physical spaces and...


  • Beijing, China Sidel Full time

    Future Talent Sales&Ops Contract Type Permanent Country CHINA Location Beijing Your opportunity If selected for Future Talent Program, you will experience a carefully designed immersive 16-month development program where, through job rotations, you will explore different areas of our business worldwide....


  • Beijing, China TD SYNNEX Full time

    职位描述:1.     与客户沟通现有的项目的状况,并且承接新的项目2.     根据客户的产品需求与供应链部门跟进物料状况,和工厂协作安排生产3.     和销售团队协作完成系统内订单录入4.     和承运商协作沟通安排货物运输5.    ...


  • Beijing, China TD SYNNEX Full time

    职位描述:1.与客户沟通现有的项目的状况,并且承接新的项目2.根据客户的产品需求与供应链部门跟进物料状况,和工厂协作安排生产3.和销售团队协作完成系统内订单录入4.和承运商协作沟通安排货物运输5.查询运单情况,直至运输完成职位要求:1.大专学历。电子商务,...


  • Beijing, China World Resources Institute Full time

    Job Summary World Resources Institute China Office (WRI China)Food and Natural Resources Program is seeking an Agriculture Research Analyst . The research analyst will deliver research around agriculture sustainable transition policies and practices, and work with stakeholders to facilitate the food system transition in China. This position will...


  • Beijing, China Amazon (China) Holding Company Limited Full time

    JP Big Innovation Tech is innovating tech solutions to address JP unique customer problems. We are supporting a big range of product families including Consumables, Softline, Hardline, Life&Liesure, Entertainment and Media. We are creating novel business models to make JP customers shopping experience more easier. If you are eager to learn and create new...