Sr Applications Engineer

4 weeks ago

Shanghai, China Johnson Controls Full time

What you will do:

You will take responsibility for pre-sales support by existed experienced knowledge on chiller and HVAC system . The major area is Johnson Controls global Data Center industrial.

We hope you perform a full range of field commercial and technical support functions in basis of local FTYs offering capabilities, to support local and cross-regional sales team to succeed in DC business.

How you will do it:
1、Field Technical/Application Support

Provide support for field sales organization on application/technical/manufacturing per product of custom and standard performance/features, guide field sales on technical clarifications and solutions to the customer, to increase JCI benefits and satisfy customer in the same time. Provide optimized chiller design to assigned products by understanding product value proposition and completion information. Evaluate/justify chiller performance to meet application requirements. Assess the special requests and work out modification solution basing on competition/applications characteristics. Summarize and analyze FAQs to get inputs of product performance improvement.

2、Special Quotation Handling

Validate the SQ specifications for chillers and provide cost estimation as well as chiller performance data if not covered by field selection tools. Summarize and update SQs database to get insights of product performance improvement. Work with engineering to develop cost effective resolutions to unique product applications. Sharing application SQ information around Asia sales such as installation list, job story, etc., support sales in effective and efficient working styles

3、KA Project Management:

When assigned, coordinate JCI internal functions as project management responsibilities, ensure alignment of pre-sales support and efficient PO executions.

4、Product Support

Communicate regularly with regional PPM team, product eng. Team and FTY operation departments, understand latest updates of order execution capability, share market trend for research purpose. Create files to post valuable solution to field sales, extend BOD opportunities, such as application literatures, sale training material, etc. Job site visits, gather chiller real operation situations, competition analysis as required.

5、Product Application Development

Study on codes/standards for new application case, work with product engineering to extend product offering capability. Conduct feasibility studies and systems analysis as necessary.

What we look for:

BS degree or above, major in Engineering (ABET accredited) or related subjects CET 4 as basis, CET 6 as preference. Good at communications in English More than 5 years on HVAC related experience in application engineering, product engineering or marketing Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail Ability to envision and introduce creative tools for fast and effective interaction with the field combining high technical complexity and commercial interests in a seamless and user-friendly manner would be a significant plus