Chief of Staff, HACN

3 weeks ago


Shanghai, China HSBC Full time

A Career with HANGSENG-CN

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. /LH

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Report to HACN CE.

Work closely with HASE Strategic Planning & Corporate Development team and HASE Chief of Staff.

We are currently seeking a high calibre professional to join our team as Chief of Staff, HACN.

Principal responsibilities

·The Chief of Staff leads for HACN CE the following areas.

oStrategic Plan - development and programme management of HACN Strategic Plan and mobilisation of GB/GF to execute the Plan

oCE Office - management of HACN CE’s key stakeholder (incl HACN BoD, HASE, HSBC Group) and external engagements

oBusiness Management – oversight and governance of performance of GBs and GFs

·Strategic Plan

oFormulate the HACN’s medium term strategies, support execution, coordination, tracking and evaluation according to the Bank’s strategic planning framework;

o Lead articulation and mobilisation to achieve strategic priorities;

o Lead strategic business studies that are cross-Businesses, Functions and/or geographies in nature, derive actionable insights and make appropriate recommendations to the Bank’s senior management

o Drive GB/GF’s execution of HACN-HASE connectivity, common customer acquisition and servicing to HASE and HASE clients and businesses

·CE Office

oSupport key activities of HACN CE including but not limited to CE scorecard, governance papers, strategy reports and presentation materials for external and internal meetings,

o Relationship management with key internal, external and industry bodies; 

o Liaise with and direct HACN CE’s directions and demands to HACN EXCO members for execution

o Ensure proper and smooth governance and engagement with HASE and HSBC as per engagement model

o Support HASE COS to develop, execute and moblise all mainland China and cross boundary related strategic, corporate development, HASE CE Office, business development and partnership initiatives

·Business Management

oMonitor performance of Global Business against Strategic Plan and FRP

o Advocate and moderate cross-business collaborations; exploit synergies in accordance with HACN and HASE strategic priorities

·Build, lead and develop teams; Coach and mentor team members; Uphold team members’ values and behaviours

·Lead various department administrative and internal control responsibilities as per Group and Bank’s requirements

Requirements University degree with good knowledge in Finance, Economics, Business Administration, or a related discipline;  Over fifteen years of corporate strategy, strategy consulting, corporate development and Chief of Staff in financial services  Excellent generalist problem-solving skills with strong conceptual, highly structured and analytical capabilities to deal with ambiguities  Excellent project leadership skill with a track record in leading and mobilising cross-functional teams and managing multiple priorities  Excellent written communication, oral presentation and interpersonal skills; Excellent ability to articulate conceptual ideas and strategic directives to a wide range of audience and in particular c-suite executives  Deep knowledge of banking business models, organisation and operations; exposure to Mainland China business, transactional banking, wealth management, RMB and cross-border business, strategic partnership Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation; Ability to build a trusted-advisor relationship with working partners and senior executives  Strong leadership experience in building teams, developing talents and instilling right values and culture Well-versed in MS Office including Excel and PowerPoint; experience in modelling an asset Proficiency in written and spoken English, Cantonese and Mandarin  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You’ll achieve more when you join Hang Seng

Issued by Hang Seng Bank (China) Limited



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