UX Design Manager, Shanghai

3 weeks ago

Shanghai, China iHerb Full time

Job Summary:

 

Join our dynamic and innovative global e-commerce company, dedicated to providing exceptional online and mobile shopping experiences to customers around the world. We specialize in providing access to top quality vitamins, supplements and other wellness products for customers in dozens of countries worldwide. We're seeking a passionate and skilled Manager of User Experience Design for our Shanghai, China office to lead our UX team focused on iHerb's Cart & Checkout experience, as well as mobile apps design.

 

Position Summary:

 

As a Manager of User Experience for a Global E-commerce, you will be responsible for leading a team of UX designers shaping the user experience strategy, and ensuring the seamless interaction of our customers with our digital products. You will collaborate closely with cross-functional teams including Product Management, Development, Marketing, and Customer Support to deliver user-centric solutions that drive engagement, conversion, and customer satisfaction.

 

Location: This role is based in our Shanghai, China office

 

Job Expectations: 

  • Lead, mentor, and inspire a team of UX designers while fostering a collaborative and innovative work environment.

  • Develop and execute the overall UX strategy for our e-commerce platforms, ensuring alignment with business goals and customer needs.

  • Conduct user research, usability testing, and user journey mapping to gain insights and identify opportunities for improving the user experience.

  • Translate user insights and business requirements into user-centered design solutions, considering user interface design, interaction design, and visual design principles.

  • Collaborate closely with Product Managers and Developers to ensure the successful implementation of design solutions while maintaining a balance between user needs, technical constraints, and business objectives.

  • Create and maintain design systems, guidelines, and standards to ensure a consistent and cohesive user experience across all platforms and touchpoints.

  • Stay up-to-date with industry trends, emerging technologies, and best practices in UX/UI design and e-commerce to drive continuous improvement.

  • Advocate for user-centered design principles throughout the organization, fostering a user-centric mindset and creating a culture of design excellence.

 

Knowledge, Skills, and Abilities:

  • Very strong English language skills (written and verbal)

  • Educational degree in Design, Human-Computer Interaction, Information Architecture, or a related field; or equivalent experience.

  • Proven experience with 3-5 years in leading UX/UI design teams, ideally within the e-commerce or digital product space.

  • Strong portfolio showcasing successful mobile UX/UI projects, highlighting your ability to solve complex design challenges and create user-friendly solutions.

  • Proficiency in design tools such as Figma, or similar tools.

  • In-depth knowledge of user-centered design processes, methodologies, and best practices.

  • Experience with user research techniques, including user interviews, usability testing, and persona development.

  • Excellent communication and presentation skills, with the ability to effectively communicate design concepts and rationale to stakeholders.

  • Strong leadership and team management skills, including the ability to inspire, mentor, and guide a diverse team of designers.

  • Familiarity with front-end development principles and collaboration with development teams.

  • A strategic mindset, with the ability to balance user needs, business goals, and technical constraints.


 

  Additional Preferred Skills:

  • Experience working in a global or multicultural e-commerce environment.

  • Knowledge of accessibility standards and guidelines (WCAG) for creating inclusive digital experiences.

  • Experience with data-driven design and A/B testing methodologies.

 

Application Process:

To apply, please submit your resume in English and portfolio. We look forward to reviewing your application.

 

#LI-OJ1

 

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