First Line Manager
Found in: Talent CN S2 - 2 weeks ago
Role Purpose
The purpose of this role is to execute the process and drive theperformance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on keymetrices and debrief at the end of the shift to drive focus of the teamon quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with theteam Prepare and share the performance data of the team with theclient at the end of the shift Interact with the client and prepare note to share updates andchanges with the team Review the performance on the key process metrices and conductRCA to improve quality parameters Prepare presentation on weekly and monthly performance data forthe manager to be shared with the client Collaborate and influence internal key stakeholders to manageand resolve issues to ensure fulfillment and flawless delivery ofprojects Be part of the discussion between manager and WFM team onforecast and number of agents required Organize fun hours on Friday for the team to promote teamengagement Identify opportunities for automation within the account andshare it with the manager Provide details and data to the automation team to support theautomation initiative Drive performance of the team on the identified metrices ofthe process Review last 6-8 weeks performance data (RAG) and identify lowperformers Provide feedback and coach the outliers/ low performers toimprove their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) todocument and support the low performers Handhold the employees on performance on process and monitor forimprovements Identify training needs for new joiners especially and tracktheir daily progress Conduct process trainings as well as refresher trainings areprovided to bridge the capability gap or if there is any change from theclient’s end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensurecompliance and quality in the delivery for accounts Interact and engage with the client manager to communicate andupdate progress against account plan, project delivery etc. Participate in monthly review meetings with Account Deliveryleadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as perthe delivery standards of the contract Provide timely assistance in case of an escalation and supportresolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members toenhance capability & effectiveness Build an internal talent pool and ensure their career progressionwithin the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews andprovide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to buildengagement within the team Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Delivery Lead Cadence around margins and revenues Quality Quality assurance and contract compliance, Processimprovements Transition Team Handover process RMAC Risk compliance HR Employee engagement and retention etc. Talent Acquisition Hiring IT Systems and platforms Talent Transformation Team, Competency Group Plan and support delivery of Technical Trainings, knowledgesharing External Clients/ Customers Client connect to give updates and get feedback on the process.Fix any deviations Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain/Industry Knowledge – Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITES/BPOindustry – Competent Technical Knowledge – FLM Certification by Wipro, Knowledge ofoperational processes, quality certifications etc. in a BPO/ITESsetup– Competent Project Management – Knowledge of project management and handson experience in Agile methodology – Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. Expert Applies the competency in all situations and is serves as a guideto others as well. Master Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognized within the entire organization. Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Managing Complexity Handling Pressure Client centricity Passion for results Nurturing people Stakeholder Management Deliver No. Performance Parameter Measure 1. Process Performance Zero non-conformance on timelines with respect to the client/stakeholder requirements Productivity %Metrics met %deviations Vaule add to the client (FTE reduction) 2. Client Management CSAT/NPS Zero escalations on delivery Resolution of escalations Zero non-conformance on security or compliance requirements 3. Team Management Team attrition %, Employee satisfaction score, %technicaltrainings, %general trainings Analytics(DMS)-
Service Desk Analyst
Found in: Talent CN S2 - 2 weeks ago
Dalian, China Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
-
Assistant Manager
Found in: beBee S CN - 3 weeks ago
DALIAN, China Hyatt Full timeDescription: You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Qualifications: Minimum 2 years work experience as Assistant Manager - Laundry. Good problem solving, administrative and...
-
Manager GBS AP
Found in: Talent CN S2 - 2 weeks ago
Dalian, China Adidas Full timePurpose & Overall Relevance for the Organisation: • Ensure compliance with Group Finance Manual standards and legal and tax requirements of the companies served (the latter as detailed in the local SLA’s) • Supervise daily work, provide guidance. Work is independent and collaborative in nature • Drive for simplification of processes and...
-
Manager GBS AP
Found in: beBee S CN - 2 weeks ago
Dalian, China adidas Full timePurpose & Overall Relevance for the Organisation: • Ensure compliance with Group Finance Manual standards and legal and tax requirements of the companies served (the latter as detailed in the local SLA’s) • Supervise daily work, provide guidance. Work is independent and collaborative in nature • Drive for simplification of processes and...
-
Team Lead, Translation Project Management
Found in: Talent CN S2 - 1 week ago
Dalian, China IQVIA Full timeWorking with the wider Project Management team, the Team Lead is responsible for leading a team of Senior Project Managers, Project Managers and Junior Project Managers and for ensuring translation and localization projects are delivered according to IQVIA’s standards and client requirements. ·Day-to-day line management and mentoring of a team of...
-
Facilities Manager
Found in: beBee S CN - 3 days ago
Dalian, China CBRE Full timeFacilities Manager Job ID 160828 Posted 29-Mar-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Dalian - Liaoning - China JOB SUMMARY The purpose of this position is to manage multiple functions of building operations and maintenance for a facility, campus or...
-
Facilities Manager
Found in: beBee jobs CN - 6 days ago
Dalian, Liaoning, China CBRE Full timeFacilities ManagerJob ID160828Posted29-Mar-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Dalian - Liaoning - ChinaJOB SUMMARYThe purpose of this position is to manage multiple functions of building operations and maintenance for a facility, campus or portfolio of buildings.ESSENTIAL DUTIES AND...
-
Technical Trainee
Found in: Talent CN S2 - 2 weeks ago
Dalian, China Freudenberg Full timeEmpowering people, creating technology. Responsibilities: Creates and checks final drawings/models to verify completeness, clarity, and accuracy of drawings for complex products Does engineering calculations for complex products Assists in development of calculation and design guidelines Creates and maintain Bill of Materials (BOM),...
-
Lead Consultant AWS- Cloud Engineer
Found in: Talent CN S2 - 3 days ago
Dalian, China Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Procurement Operation Analyst
Found in: Talent CN S2 - 1 week ago
Dalian, China Johnson Controls Full timeDescription : Procurement Operation Analyst (泰语 / 韩语) What you will do: Follow procurement and compliance policy and process, timely and accurately handle purchasing order issuing, confirmation, delivery and closure cross APAC. Monitor vendor to delivery qualified goods or service on time with accurate quantities. Effectively and...
-
APAC Process
Found in: Talent CN S2 - 2 weeks ago
Dalian, China Pfizer Full timeROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within APAC. The Regional Process / Quality Analyst will be responsible for transaction sampling...
-
Associate II PSS
Found in: Talent CN S2 - 2 weeks ago
Dalian, China Fortrea Full timeAs a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...
-
Senior Safety Project Lead
Found in: Talent CN S2 - 2 weeks ago
Dalian, China IQVIA Full timeJob Overview Responsible for management and service delivery excellence for assigned projects, covering single or multiple Lifecycle Safety functions (clinical trial and / or post-market). Provide leadership and accountability for customer-facing activities and oversight of operational service delivery, working cross-functionally and across the opportunity...
-
PGS Digital Site Lead
Found in: Talent CN S2 - 2 weeks ago
Dalian, China Pfizer Full timeWhy Patients Need You Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster,...
-
Accountant II
Found in: Talent CN S2 - 2 weeks ago
Dalian, China Albemarle Full timeDescription Location: Dalian Shared Service Center, China Responsibilities Execute day to day accounting activities and the monthly closing Reconcile balance sheet accounts Analyzing P&L accounts Manage the accruals and sales rebate process Ensure full compliance with SOX audit rules Independently Prepare various monthly corporate...
-
Centralized Monitor
Found in: Talent CN S2 - 2 weeks ago
Dalian, China IQVIA Full timeEssential Functions • Manage assigned sites and perform Subject Level Data Review independently, if required perform with both responsibilities as dual role.; • Perform remote monitoring visits for assigned sites as assigned.; • Perform Subject Level Data Review that require further investigation with the clinical site to determine overall accuracy...
-
Takeda - Veeva & IQVIA - SA
Found in: beBee jobs CN - 1 week ago
Dalian, Liaoning, China Cognizant Technology Solutions Full timeTechnical LeadQualification:Bachelor's in engineering or equivalentResponsibility:Project Planning & Setup: Understand and contribute to resource plan. Identify appropriate processes based on project landscape. Identify gaps and advise on improvements if required. Share inputs in creation of project plan. Contribute to hardware/software requirement plan....
-
Takeda - Veeva & IQVIA - SA
Found in: beBee S CN - 4 weeks ago
Dalian, China Cognizant Technology Solutions Full timeTechnical LeadQualification:Bachelor's in engineering or equivalentResponsibility:Project Planning & Setup: Understand and contribute to resource plan. Identify appropriate processes based on project landscape. Identify gaps and advise on improvements if required. Share inputs in creation of project plan. Contribute to hardware/software requirement plan....
-
Takeda - Veeva & IQVIA - SA
Found in: beBee S CN - 3 weeks ago
Dalian, China Cognizant Technology Solutions Full timeTechnical LeadQualification:Bachelor's in engineering or equivalentResponsibility:Project Planning & Setup: Understand and contribute to resource plan. Identify appropriate processes based on project landscape. Identify gaps and advise on improvements if required. Share inputs in creation of project plan. Contribute to hardware/software requirement plan....
-
Banquet Chef
Found in: Talent CN S2 - 1 day ago
Dalian, China Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...