Agent-At Your Service

3 weeks ago

Suzhou, China Four Points Full time

Type de Poste

Non-Management
Utiliser le standard téléphonique afin de répondre aux appels téléphoniques des clients. Traiter les demandes de réveil téléphonique, de filtrage des appels et les autres demandes liées aux appels téléphoniques. Aviser les clients des messages reçus (par ex. message vocal, courrier, fax) en leur absence et les transférer si besoin. Enregistrer et répondre à tous les appels, questions ou demandes des clients et résoudre leurs problèmes. Recevoir, enregistrer et transmettre des messages précisément, de manière exhaustive et lisible. Saisir toutes les demandes ou problèmes des clients à l'aide des outils informatiques, contacter le personnel ou le service approprié (par ex. bagagiste, entretien ménager) et assurer le suivi des demandes ou problèmes afin d'assurer la pleine satisfaction des clients. Informer les clients sur les caractéristiques des chambres, les services de l’hôtel et offrir des suggestions sur les lieux à visiter. Aider les clients souhaitant utiliser Internet. Signaler les accidents, les blessures et les conditions de travail dangereuses au responsable. Suivre et appliquer toutes les politiques et procédures de la chaîne ; s’assurer de porter un uniforme de travail propre et complet ; avoir une apparence soignée et professionnelle en tout temps sur les lieux de travail ; respecter la confidentialité dans la diffusion d’informations propres à la bannière et/ou à l’hôtel et protéger tous les biens de la compagnie. Accueillir et recevoir les clients selon les standards de la chaîne, anticiper leurs besoins et y répondre, aider les personnes handicapées et remercier chaleureusement les clients. Utiliser un langage clair et courtois lors de toute communication ; répondre au téléphone en employant le langage approprié. Développer des relations professionnelles positives et constructives avec vos pairs ; s’unir et s’entraider afin d’atteindre les buts communs. Se conformer aux exigences et standards de qualité. Lire et vérifier visuellement les informations dans différents formats ; être habitué à travailler debout, assis et à être en mouvement sur une longue période de temps ou pendant tout le quart. Déplacer, soulever, porter, tirer et placer des charges pesant 4,5 kilos maximum de façon autonome. Effectuer toutes les autres tâches demandées par les responsables et qui correspondent au poste.QUALIFICATIONS RECOMMANDÉESNiveau d’études: Diplôme d’études secondaires ou équivalence de niveau secondaire.Expérience de travail connexe: Aucune expérience de travail connexe.Expérience de supervision: Aucune expérience de supervision.Permis ou certification: Aucune Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable.

Là où les classiques intemporels s'unissent aux détails modernes. Là où affaires riment avec plaisir. Et là où même les voyageurs et voyageuses du monde entier peuvent découvrir les spécificités locales. En tant que membre de l'équipe, vous ferez partie de notre communauté Four Points by Sheraton, une communauté soudée où tout le monde est le bienvenu, où nous nous soutenons tous et toutes et où chaque hôtel compte. Nous offrons exactement ce dont la clientèle recherche, simplement et sans complications inutiles. Si vous cherchez à pouvoir accueillir et mettre à l'aise votre clientèle dans un environnement chaleureux, authentique et accessible, intégrez notre équipe. En rejoignant Four Points, vous intégrerez le portefeuille d'enseignes de Marriott International. Rejoignez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même,​ de trouver un sens à votre vie professionnelle, de faire partie d'une équipe internationale​ d'exception et de devenir la meilleure version de vous-même.

  • Agent-At Your Service总机接待员

    3 weeks ago

    Suzhou, Jiangsu, China Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Suzhou Mudu, No 264 Jinfeng Road, Suzhou, Jiangsu, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile...

  • Service Agent 前台接待员

    3 weeks ago

    Suzhou, Jiangsu, China Hilton Garden Inn, Hilton Full time

    Maintain a high level of customer service awareness throughout the work.Proactive in making comments or suggestions that are beneficial to the operation and environment of the hotel.Proactively recommend hotel services and facilities to guests and suppliers.Be able to do your job well and ensure the safety of yourself and others.Ensure the accuracy of all...

  • Service Agent 前台接待员

    1 month ago

    Suzhou, China Hilton Garden Inn, Hilton Full time

     Maintain a high level of customer service awareness throughout the work. Proactive in making comments or suggestions that are beneficial to the operation and environment of the hotel. Proactively recommend hotel services and facilities to guests and suppliers. Be able to do your job well and ensure the safety of yourself and others. Ensure the accuracy of...

  • Service Engineer – Power Diagnostic Service

    3 weeks ago

    Suzhou, China Siemens Energy Full time

    Service Engineer – Power Diagnostic Service About the Role Location China Jiangsu Sheng SUZHOU Company Siemens Energy Co., Ltd. Organization Gas Services Business Unit Service Asia Pacific Full / Part time Full-time Experience Level Experienced Professional Location: 上海浦东新区前滩四方城 A Snapshot of Your Day Are you...

  • ECI Service engineer

    2 weeks ago

    Suzhou, China KLA Full time

    Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...

  • BI Associate

    1 week ago

    Suzhou, China Concentrix Full time

    Description As a Business Intelligence & Data Specialist, you will be part of a global team, providing Business Intelligence services to one of our client’s business unit. Develop, maintain and improve business reports linked to sales agent productivity (productivity, call time, agent review etc.). Develop, maintain and improve reports linked to sales...

  • ECI Service engineer

    2 weeks ago

    Suzhou, Jiangsu, China KLA Full time

    Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...

  • 2nd Level IT Service MES Expert.

    4 weeks ago

    Suzhou, China ZF Group Full time

    Your tasks Support PDPQ system to ensure the normal running of the production line Troubleshooting the issues between ERP or other related systems Work with WIO team to ensure stable of PDPQ system, solve critical infta/database/Network issues Solve the MES/SCADA issue under the standard the SLA policy Provide the modification service of the...

  • Business Intelligence Associate

    5 days ago

    Suzhou, China Concentrix Full time

    Description As a Business Intelligence & Data Specialist, you will be part of a global team, providing Business Intelligence services to one of our client’s business unit. Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day. We are looking for a...

  • Guest Service Manager宾客服务经理/Night Manager夜班经理

    2 weeks ago

    Suzhou, China Courtyard by Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Suzhou Mudu, No Jinfeng Road, Suzhou, Jiangsu, China VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management Welcome to our family As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural...

  • Sales / Customer Service

    1 week ago

    Suzhou Shi, China tesa Full time

    What you will do Sales Strategy & Planning Understand and execute the short-term to long-term sales strategy, to achieve the business goals & objectivesExecute and implement the annual sales plan based on coach and guidanceFollow-up and execute the annual customer plan for assigned customersKeep good communication with internal departmentsEnsure % compliance...

  • GBS - 采购热线服务专员Junior Specialist

    23 hours ago

    Suzhou, China Siemens Ltd., China Full time

    Siemens Global Business Services（GBS） is engaged in providing innovative,designed, improved and efficient services in Accounting & Finance, HumanResource and Supply Chain Management areas. In shared service market, we haverich and professional technical background. We can provide high qualitytailor-made value added services to our customers. Our...

  • GBS - 供应链专员 - 物料合规

    3 weeks ago

    Suzhou, China Siemens Ltd., China Full time

    （GBS） is engaged in providing innovative, designed, improved and efficient services in Accounting & Finance, Human Resource and Supply Chain Management areas. In shared service market, we have rich and professional technical background. We can provide high quality tailor-made value added services to our customers. Our services also cover E2E digital...

  • GBS -Digitalization Expert - Redwood & Quality

    3 weeks ago

    Suzhou, China Siemens Ltd., China Full time

    （GBS） is engaged in providing innovative, designed,improved and efficient services in Accounting & Finance, Human Resource andSupply Chain Management areas. In shared service market, we have rich andprofessional technical background. We can provide high quality tailor-madevalue added services to our customers. Our services also cover E2E...

  • GBS -Digitalization Expert - Redwood & Quality

    3 weeks ago

    Suzhou, Jiangsu, China Siemens Full time

    Job Family: FinanceReq ID: 417809Siemens Global Business Services(GBS) is engaged in providing innovative, designed, improved and efficient services in Accounting & Finance, Human Resource and Supply Chain Management areas. In shared service market, we have rich and professional technical background. We can provide high quality tailor-made value added...

  • Associate, Customer Acquisition

    2 weeks ago

    Suzhou, China Concentrix Full time

    Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. Work within a dedicated...

  • SWO/Quotation Specialist

    3 weeks ago

    Suzhou, China Philips Full time

    Job TitleSWO/Quotation SpecialistJob DescriptionIn this role, you have the opportunity tovia daily CS back office operation with field team, SWO team contributes to E2E Service delivery and our customer satisfactionYou are responsible forCreate SWO registering appropriate information on system based on requests from engineer via Phone/email/System​...

  • SWO/Quotation Specialist

    3 weeks ago

    Suzhou, Jiangsu, China Philips Full time

    Job TitleSWO/Quotation SpecialistJob DescriptionIn this role, you have the opportunity tovia daily CS back office operation with field team, SWO team contributes to E2E Service delivery and our customer satisfactionYou are responsible forCreate SWO registering appropriate information on system based on requests from engineer via Phone/email/System​ Assign...

  • SWO/Quotation Specialist

    3 weeks ago

    Suzhou, Jiangsu, China Philips Full time

    In this role, you have the opportunity to via daily CS back office operation with field team, SWO team contributes to E2E Service delivery and our customer satisfactionYou are responsible for Create SWO registering appropriate information on system based on requests from engineer via Phone/email/System Assign appropriate Field engineer for SWO via system...

  • Associate, Customer Acquisition

    3 weeks ago

    Suzhou, China Concentrix Full time

    Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.You will be responsible to...