TDI - IT Application Owner (ITAO) - Associate

Description

Details of the Division and Team

Technology underpins Deutsche Bank’s entire business and is changing and shaping the way we engage, interact and transact with all our stakeholders, both internally and externally. Our Technology, Data and Innovation (TDI) strategy is focused on strengthening engineering expertise, introducing an agile delivery model, as well as modernising the bank's IT infrastructure with long-term investments and taking advantage of cloud computing. But this is only the foundation. We continue to invest and build a team of visionary tech talent who will ensure we thrive in this period of unprecedented change for the industry. It means hiring the right people and giving them the training, freedom and opportunity they need to do pioneering work.

What we will offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre. 

You can expect:

Supplemental Savings Plan on top of mandatory social security

15 days of annual paid leave, plus public holiday & Flexible Working Arrangement

A range of competitive benefits to suit your needs

On-line family doctor consultation for both employee & family members

Employee Assistance Program for both employee & family members

Your key responsibilities

Strategy & Architecture

Enterprise IT governance:Reviews current and proposed information systems for compliance with the organisation's obligations (including legislation, regulatory, contractual and agreed standards/policies) and adherence to overall strategy. Provides specialist advice to those accountable for governance to correct compliance issues

Information security:Communicates information security risks and issues to business managers and others. Performs basic risk assessments for small information systems. Contributes to vulnerability assessments. Applies and maintains specific security controls as required by organizational policy and local risk assessments. Investigates suspected attacks. Responds to security breaches in line with security policy and records the incidents and action taken

Information content publishing:Understands technical publication concepts, tools and methods and the way in which these are used. Uses agreed procedures to publish content. Obtains and analyses usage data and presents it effectively. Understands, and applies principles of usability and accessibility to published information.

Specialist advice:Actively maintains knowledge in one or more identifiable specialisms. Provides detailed and specific advice regarding the application of their specialism(s) to the organization's planning and operations. Recognizes and identifies the boundaries of their own specialist knowledge. Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation

Knowledge management:Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Reports on progress of knowledge management activities. Configures and develops knowledge management systems and standards. Supports changes to work practices to support capture and use of knowledge

Business risk management: Investigates and reports on hazards and potential risk events within a specific function or business area

Continuity management:Implements and contributes to the development of a continuity management plan. Coordinates the assessment of risks to the availability, integrity and confidentiality of systems that support critical business processes. Coordinates the planning, designing, and testing of maintenance procedures and contingency plans

Data management:Assists in providing accessibility, retrievability, security and protection of data in an ethical manner

Methods and tools: Provides support on the use of existing method and tools. Configures methods and tools within a known context. Creates and updates the documentation of methods and tools

Change and Transformation

Requirements definition and management:Assists in the definition and management of requirements. Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries. Assists in the creation of a requirements baseline and in investigating and applying authorised requests for changes to base-lined requirements, in line with change management policy

Delivery and operation

Availability management:Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures

Service acceptance:Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes

Configuration management:Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorised change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction

Asset management:Applies tools, techniques and processes to create and maintain an accurate asset register. Produces reports and analysis to support asset management activities and aid decision making

Change management: Develops implementation plans for complex requests for change. Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted). Seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organisational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change

Security administration:Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges. Performs non-standard security administration tasks and resolves security administration issues.

Application support:Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures

Problem management:Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends

Incident management:Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses causes of incidents, and informs service owners in order to minimise probability of recurrence, and contribute to service improvement. Analyses metrics and reports on performance of incident management process

Skills and quality

Quality assurance: Contributes to the collection of evidence and the conduct of formal audits or reviews of activities, processes, data, products or services. Examines records for evidence that appropriate testing and other quality control activities have taken place and determines compliance with organisational directives, standards and procedures. Identifies non-compliances, non-conformances and abnormal occurrences

Conformance review:Collects and collates evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences

Digital forensics:Contributes to digital forensic investigations. Processes and analyses evidence in line with policy, standards and guidelines and supports production of forensics findings and reports

Relationships and engagement

Relationship management:Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Provides informed feedback to assess and promote understanding. Facilitates business decision-making processes. Captures and disseminates technical and business information

Your skills and experience

Autonomy: Works under general direction. Uses discretion in identifying and responding to complex issues and assignments. Receives specific direction, accepts guidance and has work reviewed at agreed milestones. Determines when issues should be escalated to a higher level

Influence: Interacts with and influences colleagues. Has working level contact with customers, suppliers and partners. May supervise others or make decisions which impact the work assigned to individuals or phases of projects. Understands and collaborates on the analysis of user/customer needs and represents this in their work

Complexity: Performs a range of work, sometimes complex and non-routine, in a variety of environments. Applies methodical approach to issue definition and resolution

Knowledge: Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of knowledge. Has an appreciation of the wider business context. Takes action to develop own knowledge

Business skills: Demonstrates effective communication skills. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures. Contributes fully to the work of teams. Appreciates how own role relates to other roles and to the business of the employer or client. Demonstrates an analytical and systematic approach to issue resolution. Takes the initiative in identifying and negotiating appropriate personal development opportunities. Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work.

Acts as role model for individuals aspiring to follow an expert career path by passionately promoting the merits of expert roles and the contribution of their Profession

Challenges the ‘status quo’ and influences key stakeholders to ensure industry best practice is adhered to within their area of expertise

Mentors individuals across the Bank who wish to follow an expert career path through sharing their experience, expertise and insight

Acts as training ‘faculty’ on key internal technical/specialist development programmes (NB Annual number of hours/days to be agreed at start of year with Manager in consultation with the Profession Owner)

Designs innovative, sustainable solutions which are congruent with the strategic direction of the Bank. Challenges colleagues to do the same, pushing the boundaries of what is possible to deliver potential for higher levels of organisational performance

Builds, captures and manages the transfers of knowledge across the Professional community

Provides Profession Owners with input that shapes the curriculum. Defines and implements best practices, solutions and standards related to their area of expertise

Demonstrates thought leadership through seeking out opportunities to shape the agenda with Regulators, Government Departments and Professional bodies

Cultivates and maintains effective working relationships with stakeholders and clients by articulating the contribution, commercial impact and benefits of expert roles

Bachelor of Science degree from an accredited college or university with a concentration in Computer Science or Software Engineering (or equivalent) – with a minor in Finance, Mathematics or Engineering

H ow we’ll support you

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

Training and development to help you excel in your career