Premier Relationship Officer HSBC China

Found in: Talent CN S2 - 2 weeks ago

Wuhan, China HSBC Full time

Wealth and Personal Banking (WPB)

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an experienced professional to join our team.

In this role, you will:

To handle all inferior HSBC Premier (HP)accounts and zero-balance HP accounts follow up work

To chase deposit from all Home Mortgage Loan (HML) customers with monthlyaverage balance below the threshold for HML preferential interest rate

To answer all incoming HP phone calls if Premier Relationship Officer (PRO) isoccupied and to be responsible for all messages HP customer leave in PRO'svoice mail

To make sure HP gift redemption mechanics works smoothly

To proactively identify sales opportunities, cross-sell bank products andservices most beneficial to customers, and individually complete salesprocess if all PROs are occupied

Requirements

To be successful in the role, you should meet the following requirements:

Bachelor degree or above(recognized by the state)

With 1-2 years' working experience, sales or customer service experience is preferred

Good communication and selling skills

Good understanding of WPB products and services 

Good spoken and written English

Well organized

With nice personality

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