Disclosure Operations Officer

Found in: Talent CN S2 - 1 week ago

Beijing, China CDP Full time

CDP is seeking motivated and organised individuals, with an interest in data management and delivering great customer service, to join our Disclosure Operations Team. 

This is an exciting opportunity to contribute significantly to the vital work of CDP by supporting the companies, cities, states and regions who use our disclosure platform to report their sustainability data. 

We are hiring multiple roles across our APAC offices (India, Jakarta and Singapore), with opportunities for hybrid remote working. We specifically seek customer support for our disclosers across APAC in their respective languages. Advanced English also being essential as the global team's shared language. 

These positions will entail critical activities to support the successful delivery of CDP’s disclosure cycle, maintaining data quality in our systems and providing high quality first line support to customers via an online Help Center. 

These roles are contract positions and intended to start in April/May 2024.  

About the role 

  • Database management and performance of actions within CRM in support of user issue resolution 
  • Manage and respond to queries from users, customers, colleagues and other stakeholders in English and native language via CDP’s internal case management system and web portal 
  • Assist with the review, development, and documentation of disclosure processes in support of knowledge management and training for regional users and colleagues 
  • Testing and supporting the continuous development of CDP’s disclosure platform and supporting systems  
  • Entering questionnaires and guidance materials into disclosure platforms 
  • Support translations of documentation ensuring improved accessibility and consistency of regional communications 
  • The precise description and nature of your job may be varied from time to time, and you may be required to carry out other duties as necessary to meet business needs 

About you 

  • You thrive on giving great quality customer service  
  • You are a positive and enthusiastic team player with a high level of self-motivation and drive, committed to achieving high standards 
  • You enjoy working with data and have meticulous attention to detail 
  • You have excellent time management and able to meet deadlines under pressure 
  • You quickly understand and master new IT systems, with a high level of proficiency in Office365 and database fluency 
  • You will be a strong team player, committed to the overall success of the organisation, through great customer service, creative problem solving and a proactive approach.   

Required skills and experience 

  • Advanced English and a second core support language required – Mandarin, Korean or Japanese.
  • Experience in a similar role; technical support or customer service related 
  • Experience with Dynamics365 and MS Suite (Office, Sharepoint) 
  • An interest in working for an environmental NGO and an understanding of a desire to promote corporate and sub-national government sustainability 
  • Fresh graduates are welcome to apply 

 

Benefits:  

We offer a competitive salary, as well as holidays and benefits in accordance with local regulations. Interested applicants must be eligible to work legally in their regional location. 

Before you apply 

We’ll only use the information you provide to process your application. For more details on how we use your information, see our applicant’s privacy notice.  

By emailing us your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes 

How to apply 
Please submit your applications via the link provided. We request CVs to be submitted in English. Applications will be reviewed on a rolling basis so early submission is advised. Start date of mid-April 2024 is intended. 

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