Parts Order Operation

Found in: Talent CN S2 - 1 week ago

Shanghai, China Caterpillar Full time

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary: Handle spare parts inquiry and orders and related affairs for MAK diesel engine.

What You Will Do:

Receiving spare parts inquiry from customers and provide quotation

Handle compliance related jobs

Handle spare parts contract and orders.

Arrange spare parts shipments from Germany and Singapore to China or to customer

Cooperate with warehouse keeper to inspect imported spare parts

Process invoices for spare parts

Deal with the problem occurred during parts inquiry and order processing

Maintain good relationships with spare parts customers

Handle other jobs assigned by parts manager

What You Have:

This position requires a college or university degree.

Customer Focus: Have the knowledge and experiences of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized solutions. Focuses activities on developing and maintaining positive customer relationships.

Effective Communications: Understand of effective communication concepts, tools and techniques. Deliver helpful feedback that focuses on behaviors without offending the recipient.

Problem Solving: Utilize accepted procedures for problem analysis and resolution. Identify key aspects of problem-solving techniques used in own area.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Works with clients to address critical issues and resolve major problems.

3-5 years of working experience in international trade will be an priority.

Good at English reading, writing, listening and speaking.

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