Assistant Vice President

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Business Analyst - GLOBAL PROD. DELIVERY-RTB- NHI.

Principal responsibilities

Key Activities

Work with Product Manager’s to ensure the product backlog aligns to overall vision and strategy, ensuring that this aligns to product standard, offering challenge to this based on platform and industry knowledge. Responsible for supporting shareholder servicing across multiple alternative & traditional clients focusing on continuous improvement. Adhere to Agile way of working and Agile thinking as the ability to consciously shift your thinking when and how the situation requires it. Provide Support to the Pod of which the individual is a part of。 Participate in the preparation for each PI sessions planned in future, ensuring that sufficient backlog is refined in advance of PI’s. Ensure being part of the team, individual is customer focused and that a high standard of service is provided. Experience in Digital Transformation, along with an awareness on Transfer Agency as a product。 Support Data & Digital initiatives within Investor Services。 Participate in wider team initiatives to support Investor Services Strategy.

Customer/Stakeholders Management

Maintain close and positive working relationship with all teams across Product, Operations and Technology including vendors to ensure cohesive and timely delivery. As required, maintain positive working relationship with key operational groups both locally & globally。 Collaborating closely with Senior Stakeholders and other functions to manage initiatives from inception through to delivery ensuring appropriate reporting and governance.

Operational Effectiveness/Control

Ensure that any errors, losses, and complaints are escalated and resolved in accordance with local procedures. Understand, follow, and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. Ensure new business or new processes are understood and implemented. Be aware of the Operational Risk scenarios associated with your role and act in a manner that takes account of operational risk considerations. Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Work with team to determine the best model for new business using existing systems/tools to avoid risk and have minimal operational impact.

Major Challenges

High volume of work requiring analytical skills to determine solutions for our clients。 Requirement to support system releases / client migrations at weekends for dry run and production deployment。 Ensuring consistency of service across multiple product types。 Delivery of a significant project using an Agile methodology, in conjunction with vendors or teams who traditionally delivers using waterfall.

Risk Management

The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold. The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators. Requirements Strong experience of Transfer Agency operations, where experience in a business analysis/project management/system development role a distinct advantage. Has experience of Agile delivery. Strong experience of Transfer Agency external output creation and dispatch methods. Practical experience of process reviews and re-engineering. Experience of improving efficiency including introduction of automated solutions. TA system knowledge on GTAP (Flexcube) or other TA systems required. Excellent analytical skills, pragmatic approach to problem solving & highly developed people management skills. Proven communication, presentation, and relationship management skills. Service oriented and customer focused. Ability to ensure deadlines controls and procedures are adhered to. Ability to analyze issues and organize and proactively contribute to the team. Proven track record in the delivery of asks on time, within budget and to specification with at least 2 years in Transfer Agency or Project space. Sound understanding of IT infrastructure and software development lifecycle in the context of system changes. Should have completed Graduation Degree Course.

Knowledge & Skills:

Candidates are expected to be competent in Data Analysis. Process Mapping. User Documentation Impact Assessment/Gap Analysis. Solution Identification and Validation. Root Cause Analysis. Stakeholder Management & Communication.

Candidates are expected to have:

Strong operational experience and understanding of traditional and alternate funds. Sound understanding of fund accounting services. Ability to communicate effectively in writing and verbally with a comprehensive understanding of content and context. Experience of dealing directly with Clients and other Third Parties. Ability to plan and organize workload to meet deadlines, taking into account relative priorities. Strong problem-solving skills and able to perform under pressure. Experience of training others and can apply knowledge transfer to new/different activities. Ability to take decisions within the scope of responsibility (Courageous integrity / Connected and collaborated approach in gathering information to make decision).

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

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