Business Process Engineer Sea

7 months ago

Shanghai, China Bollore Logistics Asia Pacific Full time

•      The Business process engineer is a key position within a newly created team responsible for delivering process innovation and continuous improvement initiatives across Greater China. It will play an essential role in helping to foster a culture of sustainable change.

Key Responsibilities

•      To work with key business stakeholders to build a continuous improvement environment to support an ongoing change programme.

•      To support better value delivery and greater efficiency by identifying and eliminating unnecessary complexity within business processes and identifying better ways of working.

•      To lead and facilitate process improvement based workshops to drive ideas and solutions.

•      To identify trends and process variations to establish a continuous improvement monitoring system.

•      To assist in developing and implementing a ‘best-in-class’ continuous improvement strategy.

•      To take ownership of change initiatives from evolution/efficiency identification to project delivery via internal governance and controls.                                                                         

•      To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.

•      To work with other team members and business services departments to devise new support material based on the revised processes, including training, reporting and systems enhancements.

•      To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.

•      To ensure the business impact and project objectives/dependencies are identified, reported on, and managed.

•      To complete post-implementation reviews to ensure that successful delivery has been achieved and that improvements can be made for future projects.

Requirements

•      Relevant experience in managing sea operations or proven continuous improvement analytical experience from a similar role, including project management and business analysis.

•      Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts (Mandarin and English).

•      Rich knowledge of Sea Export and Import operations and customs regulations.

•      Strong project and product management skills, including a thorough understanding of interpreting business needs and translating them into operational requirements.

•      Proficient in Microsoft Office, including Visio, Word, Excel, Outlook, and PowerPoint

•      Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each step in between.

•      Ability to set up, facilitate and lead service improvement/’Workshop’ sessions with a range of business stakeholders (incl. Experience of process/value stream mapping).

•      Knowledge of CargoWise One TMS solution.

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