Manager Retail Operations MW, West 1 1 1 1
2 weeks ago
PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:
Drive the district profitability by meet or exceeding sales & profit targets; Coach Store Managers to drive commercial success and excel in customer service; Ensure proper execution of established policies, procedures, initiatives and directives for own retail concept stores and support franchise key stores to be the model store to elevate customers’ retail operation capability.
KEY RESPONSIBILITIES:
Drive MW stores’ sell-out LFL% growing
Daily/weekly/monthly business performance tracking Business analyze and action proposal Retail Ops KPI tracking and improvingDrive MW stores’ faultless operation execution
Implement adidas operation initiatives in MW stores MW stores’ staff profile regular review MW stores’ rostering regular review MW stores’ staff training tracking and following MW stores’ staff fulfill ratio tracking and reactionDrive MW stores’ key offer merchandising execution
Monthly IA plan review and feedback Monthly IA drop review and on-filed checking Weekly replenishment tracking and feedback Manual allocation managementStrengthen contacting with customer branch
MW project regular workshop with customer (with customer branch) Quarterly workshop with MW store manager in region Regular contacting with customer branch company covering related topicsKPI’s
Store business KPI’s Image/consumers satisfaction KPI’s Staff turnover and satisfaction KPI’sKEY RELATIONSHIPS:
FRS HQ Visual Merchandising Retail Academy Business Planning Marketplace Management Account Sales Customer DOM / key store manager Omni Buying Retail HR Finance IT SCMKnowledge, Skills and Abilities:
Strong management skills Excellent interpersonal/communication skills Results oriented Consumer service oriented Team player Able to multi-taskRequisite Education and Experience / Minimum Qualifications:
Minimum of 5 years’ experience in a retail multinational company Minimum 3 years’ experience in regional management-
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