Senior Manager, Central Payment Deployment

JOB SUMMARY

[Location flexible within Greater China]

This role is responsible for:
• Providing critical thinking, structured problem-framing and constructive solution-building capabilities to cross-functional project teams 
• Engaging key stakeholders to identify, plan and execute Central payment project that support the strategic priorities of the company
• Designing, developing, facilitating and leading the execution of strategic planning efforts
• Leading associates, cross-functional teams and external partners implementation of Consumer Operations strategic initiatives
• Providing end-to-end project management, effective communication, and analytical support for various Consumer Operations programs to ensure successful delivery of project objectives
• Activating and sustaining effective business relationships through strategic thought leadership and strong abilities to navigate and influence across the Greater China organization

This individual will focus on the following project types:
• Deployment projects: Leading the planning and execution of Central Payment deployment project rollout of new capabilities to all hotels) including change management communications

CANDIDATE PROFILE
Education and Experience 

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• 3+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance 
OR
• 5+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance

Attributes, Skills & Experience Preferred

• Prior consulting or project management experiences would be required
• Prior experience leading the planning and execution of strategic projects and initiatives in the Digital & Marketing area would be required
• Strategic Thinking: Strong at analysis, creative brainstorming, design, end-user/customer segmentation and mapping in order to support solution-focused problem solving to critical business challenges.
• Change and Ambiguity: Able to support the organization and team in working through unclear situations, challenges and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations. 
• Advanced Facilitation & Communication Skills: Support the design, development, and delivery of complex stakeholder experiences, using creativity, and strong communication skills, to deliver powerful, results-oriented meetings and workshops.

CORE WORK ACTIVITIES 
Project and Strategy Leadership
Leads cross-functional teams comprised of discipline experts from other Consumer Operations departments & Operations, Digital, Finance, and Greater China Consumer Operations Leadership to:
• Plans and implements Central Payment initiatives with minimal oversight, working with Greater China Consumer Operations leaders and Director, Consumer Operations Greater China Project deployment team to meet project objectives and goals on time and on budget
• Provides project management, analytical and communication support for the project 
• Creates and delivers periodic and on-going presentations on findings and opportunities for senior management and other key stakeholders area & market leaders).
• Manages the implementation of program initiatives by gathering stakeholder information, producing program updates in a timely manner, and ensuring delivery deadlines are met
• Actively engages internal partners to prepare content for materials as needed for deployment of Consumer Operations initiatives.

Strategy Execution
Leads initiatives in partnership with the Greater China Consumer Operations Leadership team to drive change across the Consumer Operations organization. Support the project leader and day-to-day project decision maker with the following responsibilities:
• Accountable to the results of the project
• Provides content guidance to the project, including business strategy development and implementation, measurement and long-term sustainment of project objectives
• Participate in review cycles at key milestones & provide go/no-go decision
• Actively participate in strategy development sessions
• Contribute to strategy development and project planning
• Develop and drive implementation plan
• Ensure appropriate stakeholder input and engagement, senior sponsorship and resourcing
• Establish key milestones and approval roles
• Ensure timely delivery against milestones
• Delivers program Key Performance Indicator metrics to measure performance and goal tracking
• Partners with hotel stakeholders to capture feedback, resolve issues, and facilitate cross-group discussions to drive business strategy and and/or technical solutions.
• Ensures strategy initiatives, priorities and operations are represented and advocated for, to all accountable resources to achieve goals and objectives. 
• Facilitates continent alignment of project goals and objectives. Drives pre-launch planning activities utilizing cross-discipline, scalable processes and communication channels

MANAGEMENT COMPETENCIES

Leadership
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution
• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability 
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
o Demonstrates working knowledge of discipline-specific systems, tools, and business practices.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
o Basic Computer Skills - Uses basic computer hardware and software personal computers, word processing software, Internet browsers, etc.).
o Advance Computer Skills – Uses of MS PPT for effective communication and CXO level presentation, Use of Project management tools (Smartsheet, VBA, Thinkcell, etc.) would be preferred.
o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o Language – Writes and Speaks fluently in both English and Mandarin
o Reading Comprehension - Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.