CS Technical Support Engineer
1 month ago
Key Responsibility
Responsible for all BOT/TOP related issues on XT and NXT platform Develop and implement solutions for technical problems escalated from 1st line team or by customer
Deliver technical solution to improve system performance upon internal and external requests On-site support when necessary, e.g. hands-on actions Communicate with customer and convince them by giving technical explanation
Handle escalation to GSC/DE for difficult problem Conduct training and/or knowledge-transfer to 1st line engineers and customer as required
Provide feedback to factory for machine problem that may cause severe impact Provide support to Account team with technical expertise
Key Requirements
Bachelor degree majored in Mechanical, Electrical Engineering or equivalent experience. Finished L2 fast lane training Aptitude of learning and understanding for sophisticated machine theory ranging from mechanical structure, force transmission, electrical control, and sensors(internal). Hands-on skills on assembling delicate components. Proficient in English writing and speaking, basic presentation skill. Being resourceful and passionate when encountering problem, able to narrow down issue by analyzing given facts. Capability of writing systematic technical report with clear line of thought and expressing it in a logical way. Good interpersonal skills to communicate with internal/external counterpart in a proper way. Being flexible to off hour support, travel and overtime work.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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