![Microsoft](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__282.png?itok=zxWy2zb5)
Technical Support Engineer
1 week ago
Overview
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company's collective Security strategy and our ability to handle these critical customer needs from start to finish.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 30% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience Experience in Network, Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration & Troubleshooting Experience in Linux, Mac, IOS, Android development, administration or troubleshooting Enterprise cloud experience with any of the major cloud providers Experience in supporting large and complex geographically distributed enterprise environments with 1000+ usersExperience/Certification in one or more of these areas desirable
Experience in cyber security engineering, supporting or consulting Experience in system administration with focus on security Experience in cloud security, endpoint security, server security, threat analytics Experience in anti-virus, intrusion detection, security operations center (SOC)or SIEM products
Experience in penetration test and vulnerability fix Experience in Security Incident Response Knowledge of the products below:Microsoft Defender for Endpoint
Windows Defender Anti-virus
Microsoft Defender for Cloud Apps
Microsoft Defender for Identity
Microsoft Advanced Threat Analytics
Microsoft Defender for Cloud
Microsoft Sentinel
Microsoft Defender for Internet of Things (D4IoT)
CISSP, CISP, CCSP, CISA, CISM, RHCE Language Qualification
Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.
#CyberDefender
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Responsibilities
Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
-
Support Engineer- Security
1 week ago
Wuxi, Jiangsu, China Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
Wuxi, Jiangsu, China AstraZeneca Full timeAt AstraZeneca, we turn ideas into life changing medicines. We champion trying new things, and we nurture a test and learn culture that means we are always progressing close to our goals. Global Engineering & Real Estate (GERE) play a fundamental role in supporting AstraZeneca's strong medicines pipeline, by delivering facilities and technology which meet...
-
Engineering Manager
1 week ago
Wuxi, Jiangsu, China Caterpillar Full timeJob Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...
-
QC technical manager
1 week ago
Wuxi, Jiangsu, China AstraZeneca Full timeResponsibilities: Maintain / improve GMP compliance in daily Analytical Lab operation.Manage analytical lab technical supporting team and be responsible for team and personnel capability developmentLead the initiatives for quality control procedure or management continuous improvementContribute to the QA function in developing / improving quality management...
-
Global Automation Engineer
1 week ago
Wuxi, Jiangsu, China AstraZeneca Full timeBuild unrivalled capabilities in a place that promotes learning agility and offers development opportunities. We never stand still so there will be opportunities to grow your abilities, skills and knowledge. Within this team we have a fusion of challenging and interesting work, in an energising and inspiring environment. Here at Global Engineering and Real...
-
Product Engineer
1 week ago
Wuxi, Jiangsu, China Valmet Full timeJob Duties & Responsibilities Engineering for Performance parts • Localization of drawings and bill of materials to support local purchasing Translation to Chinese Convert Nordic material and standard requirements to local • Technical support for sales Access to PDM structures and global drawing archives Identification of customer needs together...
-
Product Install Engineer
1 week ago
Wuxi, Jiangsu, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full timeDescription Responsibilities 1) Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system level problems which can have multiple causes. 2) Troubleshooting and repairs of complex system level problems are based on IE3's technical...
-
HD eAxle Technical Sales
1 week ago
Wuxi, Jiangsu, China Bosch Full timeJob Description • Market Intelligence for HD e-Axle(Analyze market trend via customer information, competitor activities, price information etc.) • Customer account management incl. customer strategy analysis especially link to HD eAxle related business • Customer management(Establish and maintain relationship network with target customer in all...
-
LV Application Engineering Manager
1 week ago
Wuxi, Jiangsu, China Dana Incorporated Full timeDana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's...
-
ASRS Engineer
1 week ago
Wuxi, Jiangsu, China Barco Full timeKey Responsibilities:1) Support the ASRS warehouse commissioning, startup and daily operations. 2) Before Start up: Support onsite project activities such as detailed engineering reviews, 3D Model Reviews, etc. Support development of ASRS equipment strategy and maintenance strategy. Support supplier of ASRS to develop business continuity plan and redundancy...
-
Staff Engineer
1 week ago
Wuxi, Jiangsu, China Johnson Controls Full timeJob Title – Staff Engineer, Controls Engineering This position is responsible for the development of high level design and architecture of Chiller controls. This individual must be self-directed, highly motivated, and organized with strong analytical thinking and problem-solving skills, and an ability to work on multiple projects and functions in a...
-
Security Engineer
1 week ago
Wuxi, Jiangsu, China Donaldson Full timeDonaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...
-
Head & Media Engineering Intern
1 week ago
Wuxi, Jiangsu, China Seagate Full timeAs part of Asia Drive Engineering Organization, China Functional Engineering team is responsible for the technical solutions for Seagate Hard Drive products in quality, reliability and yield improvements. Our team is comprised of five functional groups, covering all aspects of HDD technology – Servo, Mechanical, Recording head & media integration,...
-
Mechanical Engineer
1 week ago
Wuxi, Jiangsu, China GE Healthcare Full timeJob Description SummaryAs a Mechanical Engineer, you will contribute to the design and development of products, solutions and systems, including activities linked to technical improvement of existing products and components Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to...
-
Mechanical Engineer
1 week ago
Wuxi, Jiangsu, China GE Healthcare Full timeJob Description SummaryAs a Mechanical Engineer, you will contribute to the design and development of products, solutions and systems, including activities linked to technical improvement of existing products and components Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to...
-
Sr Engineer
1 week ago
Wuxi, Jiangsu, China Qualcomm Full timeCompany: Qualcomm China Job Area: Engineering Group, Engineering Group > Manufacturing Engineering General Summary: Work with cross functional teams (IT, Engineering) on prototype phrase (UATs); Work with Project Engineers to compile and review release system with data and execute post-release action items Provide control and validated...
-
Senior Engineer Quality Engineering
1 week ago
Wuxi, Jiangsu, China Infineon Technologies Full timeResponsible for in-process quality engineering, governing the responsible process, driving quality control activities and improvement to achieve NLoZD.In your new role you will: Enable operation to manage deviation effectively [DDM / FAR / QM activities]. Actively participate / facilitate in investigation of root cause identification & effective corrective...
-
Employee for Service Engineer
1 week ago
Wuxi, Jiangsu, China MB Automation GmbH & Co. KG Full timeEmployee for Service Engineer (m/f/d)Job Ads We are looking to strengthen our team at our site in Wuxi Employee for Service Engineer (m/f/d) Your tasks:You are responsible for the Installation, trouble shooting, projectYou are responsible for the maintenanceYou are responsible for the production support & hotline supportYou Carry out trainingYour...
-
Associate Design Engineer
1 week ago
Wuxi, Jiangsu, China Caterpillar Full timeJob Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...
-
Battery System Engineer/电池系统工程师_PS_RBCW
1 week ago
Wuxi, Jiangsu, China Bosch Full timeJob Description Tasks: Provide inputs to the development headquarters about the Chinese specific regulations and norms. Ensure the implementation of those requirements in the platform products. Support the project managers for the requirement discussion with customers aiming at aligning the battery specifications for defined customer projects. Ensure...