Senior Onsite Support Engineer
1 month ago
Your skills
5 to 7 years of IT experience (or equivalent) Ability to build relationships Excellent time management skill Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Your Tasks
* Maintain computer systems, troubleshooting errors, maintaining internet/network connectivity, running diagnostics, repairing computer hardware
* Install and set up new computers systems and perform routine maintenance
* Works on problems/projects of medium complexity & scope
* Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
* Provide updates to asset management CMDB systems as required, inventory support of required spare whole units and parts
* Ability to management the life-cycle of the call through end-client's and/or Hemmersbach IT service management (ITSM) systems
* Ability to read and understand technical documentation and manuals
* Provide support for walk-up IT bars/kiosks if required and provide technical assistance to end-users
* Provide mentoring to junior/entry-level technicians
* Excellent client facing, customer service soft skills and strong verbal and written communication skills
* Ability to apply intermediate level of subject matter knowledge
* Exercises independent judgment within defined practices and procedures
* Evaluates unique circumstances and makes recommendations
* Ability to provide end of life disposal (disk wipe) services
* Able to independently problem solve
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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