Senior Onsite Support Engineer

1 month ago


Shanghai, China Hemmersbach Full time

Your skills

5 to 7 years of IT experience (or equivalent) Ability to build relationships Excellent time management skill Experience in OS, Apps and H/W installation and troubleshooting depending on project products

Your Tasks

* Maintain computer systems, troubleshooting errors, maintaining internet/network connectivity, running diagnostics, repairing computer hardware
* Install and set up new computers systems and perform routine maintenance
* Works on problems/projects of medium complexity & scope
* Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
* Provide updates to asset management CMDB systems as required, inventory support of required spare whole units and parts
* Ability to management the life-cycle of the call through end-client's and/or Hemmersbach IT service management (ITSM) systems
* Ability to read and understand technical documentation and manuals
* Provide support for walk-up IT bars/kiosks if required and provide technical assistance to end-users
* Provide mentoring to junior/entry-level technicians
* Excellent client facing, customer service soft skills and strong verbal and written communication skills
* Ability to apply intermediate level of subject matter knowledge
* Exercises independent judgment within defined practices and procedures
* Evaluates unique circumstances and makes recommendations
* Ability to provide end of life disposal (disk wipe) services
* Able to independently problem solve

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.



  • Shanghai, Shanghai, China MMC Corporate Full time

    Job TitleSenior Analyst – Onsite Technical Support(primary role)Technical Relationship Analyst(secondary role)Business / FunctionMGTI – Service ManagementMGTI – ITS OperationsSegmentOnsite Technology SupportInformation Technology ServicesPosition LocationShanghai, China GlobalPOSITION SUMMARYThe Senior Analyst (SA) function is to provide support to end...


  • Shanghai, Shanghai, China MMC Corporate Full time

    Job TitleSenior Analyst – Onsite Technical Support(primary role)Technical Relationship Analyst(secondary role)Business / FunctionMGTI – Service ManagementMGTI – ITS OperationsSegmentOnsite Technology SupportInformation Technology ServicesPosition LocationShanghai, China GlobalPOSITION SUMMARYThe Senior Analyst (SA) function is to provide support to end...


  • Shanghai, China DXC Technology Full time

    Job Description: Essential Job Functions: • Provide technical support in infrastructure services, responding to issues and assisting in tasks. • Contribute to the implementation of infrastructure projects and assignments. • Monitor and troubleshoot infrastructure systems, ensuring reliability and performance. • Work with the team to enhance...


  • Shanghai, China Field Support, Technical Support, & Labs Full time

    The position The position: We are looking for an AV Project Technical Support Engineer in our Shanghai site to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, customer-facing experience, and project management skills. This is an exciting...


  • Shanghai, China Field Support, Technical Support, & Labs Full time

    The position The position: We are looking for an AV Project Technical Support Engineer in our Shanghai site to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, customer-facing experience, and project management skills. This is an exciting...


  • Shanghai, China Field Support, Technical Support, & Labs Full time

    The position The position: We are looking for an AV Function R&D Support Engineer for L2+ systems to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, understandings & studies of autonomous vehicles, and autonomous driving function evaluation...


  • Shanghai, China Field Support, Technical Support, & Labs Full time

    The position The position: We are looking for an AV Function R&D Support Engineer for ADAS & parking to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, understandings & studies of autonomous vehicles, and ADAS & parking function evaluation...


  • Shanghai, China Field Support, Technical Support, & Labs Full time

    The position The position: We are looking for an AV Function R&D Support Engineer for ADAS & parking to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, understandings & studies of autonomous vehicles, and ADAS & parking function evaluation...


  • Shanghai, China ZEISS Group Full time

    Position Summary / 职位概况 Be able to conduct the training programs of ZEISS IQS CMM products, deliver classroom, onsite and on-line technical training courses to IQS APAC service teams. Responsible for training syllabus, content and documentation creating, updating and revison. As a member of ZEISS IQS global support network, provide timely...


  • Shanghai, China ZEISS Group Full time

    Position Summary / 职位概况 Be able to conduct the training programs of ZEISS IQS CMM products, deliver classroom, onsite and on-line technical training courses to IQS APAC service teams. Responsible for training syllabus, content and documentation creating, updating and revison. As a member of ZEISS IQS global support network, provide timely...

  • Senior FEA Engineer

    2 months ago


    Shanghai, Shanghai, China ABB Full time

    Senior FEA EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Senior FEA Engineer

    1 week ago


    Shanghai, Shanghai, China ABB Full time

    Senior FEA EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...


  • Shanghai, China ZEISS Group Full time

    Position Summary / 职位概况 ​ Be able to conduct the training programs of ZEISS IQS X-ray & optical products, deliver classroom and on-line technical training courses to IQS APAC service teams. Responsible for training syllabus, content and documentation creating, updating and revison. As a member of ZEISS IQS global support network, provide timely...

  • IT Onsite Engineer

    2 months ago


    Shanghai, China DXC Technology Full time

    Job Description: • Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner. • Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application....

  • IT Onsite Engineer

    1 month ago


    Shanghai, Shanghai, China DXC Technology Full time

    Job Description: Manage hardware & software lifecycle programs by tracking hardware & software through asset tool/system. Maintenance of IT assets and keep proper documentation. Update and implement relevant policies and guidance regarding asset management. Provide training and advice from time to time to all the end users as well as IT team. Provide...


  • Shanghai, China Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • Shanghai, Shanghai, China Ansys Full time

    Requisition #: 13909 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...


  • Shanghai, Shanghai, China Ansys Full time

    Requisition #: 13909 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...


  • Shanghai, China emerson Full time

    AS A LEAD TECHNICAL SUPPORT ENGINEER, YOU WILL: - Provides advanced product support, and leadership to ensure efficient problem resolution, which includes work on critical/high priority accounts and situations. - Identify and resolve product issues as part of an overall effort to provide design, application, technical, and troubleshooting assistance to...


  • Shanghai, China Thermo Fisher Scientific Full time

    : (Bullets) 1. Be the contact window of customer and China Service, quickly provide solution to our customers. 2. Deliver professional proposals related instrument malfunction, operation enquiry, application questions, other customer concerns. 3. Work with team closely to keep improving technical capability and online handling capacity. 4. Support...