Technical Service Specialist_MA

4 weeks ago


Shanghai, China Bosch Full time
Job Description Provide technical remote support for Bosch workshop equipment to external service providers (BTS) and Dealers Create Service tickets in UDESK (C4C) and monitor services, KPI and CSI Manage central repair for all devices having central repair service concept Administrative mgmt of vendor repair (customer interface, shipment coordination, quotes for OOW, close cooperation with PUQ) Coordinate the field and repair service delivery by external service providers and vendors in line with customer expectation and contractual service levels Coordinate and support spare part management for BTS / dealers to ensure service levels Administrative mgmt of vendor repair (customer interface, shipment coordination, quotes for OOW, close cooperation with PUQ) Support on customer site, if BTS partner can't fix the technical problem or field investigation in case of quality claim Provide technical support to sales (ex: VS Events) Contribute to the technical training needs of external BTS field technicians through the planning and delivery of repair training Operate BTS (Vendor on PUQ request) audit to ensure service quality standards Liaise with Engineering, Quality Sales, Marketing and Technical Support teams as required to resolve issues Manage Warranty claims and provide data to QMM

Qualifications

Dedicated Technical Field and Repair Service Engineer with at least 7 years experience in workshop experience and use of garage equipment, diagnostic equipment Computer HW and SW troubleshooting skills Cooperation with external partner (outsourcing service) Robust automotive technical knowledge essential, with workshop experience and use of diagnostic garage equipment Both customer and result focused Have analytical and problem-solving skills Able to meet deadlines and objectives when requested Need to work autonomously and on own initiative and have good communication skills with all interfacing internal / external partners Digitalization mindset, Skill in data analysis and reporting systems is desirable Self-motivated and enthusiastic Chinese, English would be a plus Working Location: Beijing or Shanghai Travel Frequency: some travels for BTS audits, field support, warranty claim investigation

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