Service Consultant- Associate, Agent

3 weeks ago


Shanghai, China Flywire Full time
Job Description

We, at Flywire, want to offer unparalleled individualized service. As a Service Associate Consultant, you will help us achieve this goal by leveraging your knowledge and positive attitude to help each user in a friendly and efficient matter. Many users in China use services jointly provided by Flywire and Flywire’s locally licensed partners, and your patience and flexibility to understand Chinese user’s cultural background is also a must. Strong language skills are also required. 

Key responsibilities:

  • Assist Flywire’s local licensed partner in liaising with Chinese users on their questions and concerns by phone, email and chat with speed and professionalism
  • Consult with Flywire and Flywire’s local licensed partner  and serve an essential role in making Flywire’s services more convenient.
  • Assist Flywire in follow-up with previously unresolved service requests
  • Consult with Flywire to help us define and implement top notch service policies
  • Assist Flywire to solve complex problems with different software tools
  • Have fun while working hard with a goal-oriented team

Qualifications

Our ideal candidate has:

  • Fluency in English and Mandarin
  • Excellent phone etiquette and the ability to listen, understand and find a solution to complex service requests
  • The desire to talk to users on a daily basis
  • Strong analytical and computer skills
  • A flexible work schedule
  • International experience (preferred)
  • Familiarity with CRM software (preferred)


Additional Information

Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Hybrid



  • Shanghai, China Flywire Full time

    We, at Flywire, want to offer unparalleled individualized service. As a Service Associate Consultant, you will help us achieve this goal by leveraging your knowledge and positive attitude to help each user in a friendly and efficient matter. Many users globally use services jointly provided by Flywire and Flywire’s locally licensed partners, and your...


  • Shanghai, China Flywire Full time

    We, at Flywire, are looking for a Partner Relations Consultant - Associate to help us work with Flywire’s various partners in China. As a Partner Relations Consultant - Associate, you will also assist and work with Flywire’s Teams globally outside of China in optimizing current partner relationships. This individual must be a team-player and constantly...


  • Shanghai, China 5200 Kyndryl (China) Information Technology Company Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Shanghai, China Third Bridge Full time

    Job Description Please note, in applying to this role you are not applying to be a Consultant. Third Bridge is a market-leading investment research firm, we orchestrate and create research for our clients. This role is an Associate in Third Bridge and you'll be working with our Consulting Clients. What is Consulting? Our consulting clients work on...


  • Shanghai, China GLG Full time

    GLG is seeking an Associate to support professional service firm clients. Associates help to drive GLG’s business model and develop their segments client base through close coordination with members of the research team and working with clients to fulfill their primary research needs. Key Responsibilities: GLG Associate is responsible for: Support...


  • Shanghai, China GLG Full time

    Key Responsibilities : GLG Associate is responsible for: Support the client facing team. The Associate will provide project support to the client facing team who manage multiple projects on a day-to-day basis. Facilitating educational interactions between GLG Network Members and our clients, enable our clients to make more informed and confident...

  • Associate Consultant

    3 weeks ago


    Shanghai, China ERM Full time

    ERM China is looking to add an Associate Consultant to join our Liability Portfolio Management & Remediation team. RESPONSIBILITIES: Conduct Phase I &II ESA (both desktop and fieldwork), remedial action design (support role) and implementation, site audits, general EHS consulting services, etc. Take lead in data interpretation and preparation of site...


  • Shanghai, China Wayfair Full time

    We’re seeking highly analytical, passionate, and self-motivated individuals to join our Partner Desk team. “The Desk” drives critical components of Wayfair’s supplier support strategy - our team members serve as the external ambassadors who support  the supplier-partners that feed Wayfair’s vast assortment, and leverage internal partners to...


  • Shanghai, China Lindberg CN Full time

    Description Your opportunity We are currently seeking a dedicated Customer Consultant to be part of our dynamic customer service team in Shanghai. You will be joining a team of young, international professionals from many different countries. Our customers are carefully selected opticians in more than 130 countries, and they are at the heart of...


  • Shanghai, China Shangri-La Full time

    Shangri-La Hongqiao Airport, Shanghai & Traders Hongqiao Airport, Shanghai Pre-opening project in Shangri-La Hongqiao Airport, Shanghai and Traders Hongqiao Airport, Shanghai. We are currently looking for a Service Leader/ Service Associate Recruitment to join us.


  • Shanghai, China cj-smart-cargo Full time

    Job responsibilities:1. Maintain, improve and expand overseas agency resources, and establish a good interactive and cooperative relationship with overseas agents;2. Accept overseas agent's inquiry, make daily quotations according to the service requirements of overseas agents, and provide corresponding transportation solutions;3. Accept overseas agency...


  • Shanghai, China Corporate Full time

    JOB SUMMARYThe Asst. Manager, Consulting, Strategy Planning & Services, Greater China is a key member of the Consulting Services organization that provides business consultancy services to the Greater China leadership team. Reporting to the Director, Consulting, Strategy Planning & Services, Greater China, the position supports specific projects ranging...

  • IT Consultant

    3 weeks ago


    Shanghai, China Bosch Group Full time

    Job Description- Lead and support infrastructure (network, server, storage) yearly business goals following standard processes;- Lead and support digital workplace providing technical consultancy and deliver solutions;- Lead and support Bosch business departments and deliver digital solutions;- Lead and support local or regional business digital demands,...

  • IT Consultant

    3 weeks ago


    Shanghai, China Bosch Full time

    Job Description - Lead and support infrastructure (network, server, storage) yearly business goals following standard processes; - Lead and support digital workplace providing technical consultancy and deliver solutions; - Lead and support Bosch business departments and deliver digital solutions; - Lead and support local or regional business digital...


  • Shanghai, China Guidepoint Full time

    Associate, Client Service   ABOUT GUIDEPOINT As the experts at finding expertise, Guidepoint connects institutional investors, global consulting firms and corporations with industry experts to find answers to their most critical questions. We offer clients unique service offerings such as phone consultations, events, surveys, and data to learn directly from...


  • Shanghai, China OMP Full time

    Your challenge "> Your team As a Customer Services Consultant, you’ll join the Customer Services team. Customer Services watches over business continuity. The team solves issues before they turn into problems and ensures flawless maintenance and upgrades. It provides the hotline user support, documentation, and long-term application management,...


  • Shanghai, China Guidepoint Full time

    Associate, Client Service ABOUT GUIDEPOINT As the experts at finding expertise, Guidepoint connects institutional investors, global consulting firms and corporations with industry experts to find answers to their most critical questions. We offer clients unique service offerings such as phone consultations, events, surveys, and data to learn directly...


  • Shanghai, China Guidepoint Full time

    Associate, Client Service ABOUT GUIDEPOINT As the experts at finding expertise, Guidepoint connects institutional investors, global consulting firms and corporations with industry experts to find answers to their most critical questions. We offer clients unique service offerings such as phone consultations, events, surveys, and data to learn directly...


  • Shanghai, China Corporation Service Company Full time

    Senior Accountant, Accounting &Tax Compliance Services, Shanghai Shanghai, China Onsite Monday to Friday 8:00am to 5:00pm Intro: If you have 5-8 years of accounting experience, especially in MNC or consulting companies, there is a good opportunity in our Shanghai office. We are looking out for aspiring individuals who are keen on...


  • Shanghai, China Imperva Full time

    Imperva is a pioneer and leader in business security solutions for critical applications and high-value data. Thousands of the world’s leading businesses, government organizations, and service providers rely on Imperva solutions to prevent data breaches, meet compliance mandates, and manage data risk. As part of Imperva’s expansion plans into China, we...