Assistant Manager, Property Management

4 weeks ago

Wuxi, China Mapletree Full time

Assistant Manager, Property Management (Based in Fengyuan, China)

Employment Type: Permanent Location: China

The Role

PM and C&S Manager

Job Responsibilities

1. Early-stage intervention work: early-stage property service bidding, preparation of pre-sale documents (temporary management regulations, early-stage property service contracts and agreements, etc.) and related building delivery documents (quality assurance and instruction manual, owner manual and decoration guide, etc.); Make reasonable recommendations to the supervision company to modify the project;

2. To supervise and audit the PM services of sales center operations and the execution of the service contract, to assist the sales team carry out PM market research;

3. To make overall arrangements for the acceptance, takeover and handover of the property, communicate and coordinate to solve various PM related issues, ensure smooth handover work and maintain a good reputation of the company;

4. To supervise and audit the quality of daily property management services and daily operating expenses provided by third-party property service company, and ensure high-quality services provided to the owners, tenants and business owners of the project; coordinate other related departments to effectively deal with customer complaints, follow-up and satisfaction survey;

5. Regularly review the operation of Property Management Company and PM team members to ensure the relevant SOPs and laws and regulations are complied with;

6. Review departmental policies and standard working procedures from time to time as required;

7. Coordinate the relationship with relevant cooperating departments and government departments, maintain good public relations, and uphold the company's brand and image;

8. Maintain good relationship with owners, property users and tenants, including but not limited to handling complaints from dissenting customers and owners, following up customer satisfaction and handling emergencies at sales sites;

9. Property fixed assets management and inventory, procurement and cost control

10. Ad-hoc tasks assigned by the superior.

Job Requirements

1. Bachelor’s degree or above, work experience in 5 major real estate agencies or leading real estate companies, with experience in early-stage intervention and late-stage project operation management and customer service.

2. Good communication, persuasion, learning and relationship building skills, good command of written English.

3. Strong initiative, can-do attitude, adaptability, honesty, affinity, able to work under pressure and meet targets within deadlines.

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