technical support engineer

Role Details Business, Location:  Service Delivery, China Role: Technical Support Engineer Reports to: Technical Support Manager Direct Reports: None Primary Purpose: To remote support customers in time and support internal service business departments and on-site engineers on technical matters.   Key...

Tasks Professionally support the dealer technician to diagnose, repair and resolve product technical related issues in the field of drivetrain and chassis utilizing the available tools and channels and in compliance with BMW technical support process, quality and efficiency targets. And support BMW China product quality steering and reporting process,...

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...

  Your role As a Technical Support Engineer, your mission is to [Responsible for the technical ownership and product support of liquid ring elements and systems, including standard and non-standard design, engineering change management, ERP master data maintenance, and the delivery of customized engineering solutions and technical documentation to support...

On any given day at our game studio, you might:• Provide advanced technical support for internal teams, external players, or partners, ensuring smooth operations and high-quality experiences.• Collaborate with cross-functional teams (e.g., developers, QA, DevOps) to escalate and resolve critical issues using tools like Jira.• Assist in deploying...

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

Description In This Role, Your Responsibilities Will Be: Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution Enable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and...

We are looking for a Technical Support Engineer to join a leading DeFi company.  ResponsibilitiesAs technical support team, you will act as Level 2 support - provide timely and accurate feedback to customers (toB and toC) or client service team on the issues/enquiries that require technical knowledge. Investigate the technical issues raised by clients,...

Introduction to the jobThe Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customers site and is responsible for the necessary transfer of know how to the customer. Local sited Customer Support branches perform these tasks for the customers within the specific region.Regional...

Position SummaryContribute to the development of the ZEISS IQS Global Software Support HUB structure and strengthen the Software 2nd level Support Team, with a focus on the APAC region.Analyze, troubleshoot, and sustainably resolve complex customer issues related to ZEISS software products and connected IT environments, serving as the technical interface...

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Anticipates, analyzes...

  Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow.   Your Role Support Ongoing product spare create and...

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility,...

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is...

Collaboration with sales:• Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases• Ensures clarity on the solution’s scope, including KONE and possible third-party offerings• Participates in customer meetings and answers customers’ technical questions when needed• Selects the...

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs. Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and...

OverviewMCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win...

What will you do? Service Excellence: Oversee after-sales repair service providers, ensuring strict adherence to performance benchmarks and service KPIs. Technical Stewardship: Provide expert technical support for TV Display, Home AV, and Digital Imaging products, resolving complex issues to uphold the Sony standard. Project & Quality Leadership: Partner...

Your role As a Technical Support Engineer, your mission is to [Responsible for the technical ownership and product support of liquid ring elements and systems, including standard and non-standard design, engineering change management, ERP master data maintenance, and the delivery of customized engineering solutions and technical documentation to support...