Master Data Steward/Analyst

1 month ago


Suzhou, China AkzoNobel Full time

200多年来,阿克苏诺贝尔一直致力于开创无限可能,向世界呈现面面精彩。作为油漆和涂料领域的领航者,我们的产品已经融入人们的工作和生活。阿克苏诺贝尔旗下品牌阵容鼎盛,拥有多乐士(Dulux)、国际(International)、新劲(Sikkens)、Interpon等著名品牌,在全球广受信赖。阿克苏诺贝尔致力于成为全球行业领导者,足迹已遍及世界150多个国家与地区。阿克苏诺贝尔坚持以可持续发展引导创新,不断迈向更绿色更宜居的未来。

Job Purpose

在确保数据准确性的前提下完成MDM 范畴内的系统操作;

积极参与系统的测试,例会,完成相关报表;

在规定时间内完成相关的交叉培训;

降低需求的退回率;

与客户保持顺畅沟通,改善客户满意度的同时减少投诉;

完成持续改善培训并积极参与CI 项目;

完成内部技能培训;

有需要时支持MDM 部门内其他团队成员的工作。

Key Accountabilities

完成MDM 工作范畴内的相关工作,包括但不限于:主数据流程处理,质量把控,规定服务时间的达成率,MDM CoE 团队的联系窗口,问题解决(根本原因分析),数据质量的监控,

遵守SLA ,如有例外,上报给上级主管,

支持并监控主数据的规则和定义;

主导问题根本原因分析并支持IM 部门解决相关系统问题;

监控数据质量;

与CoE 团队的数据专家合作定期进行数据核对和分析;

数据原则改变的需求分析(变更评估)并核对此数据是否已存在;

打删除标记前,核对是否有未完成的动作,是否已存在其他系统中;

关闭并存档关于主数据的变更需求;

通知用户需求的状态,(比如退回的需求和原因)

负责数据录入到系统中;

负责用户关于数据的其他的需求;

处理主数据的常规更新和批量数据需求处理;

组织内和跨组织的沟通和团队支持;

支持上级主管进行流程优化和改善,以降低成本和提升客户体验;

主数据相关项目的支持工作;

上级主管安排的其他任务。

Experience

本科及以上学历,全日制优先

有共享服务中心相关主数据实施工作经验优先;

有使用复杂IT 系统的经验;有根本原因分析的经验优先;

良好的英语读写能力(英语听说能力俱佳 优先),

适应复杂业务工作环境,能够与多个部门合作,包括IT 和流程相关方;

有时间观念并保质保量地完成工作;

能够协助解决系统问题和上报,

优秀的客服技能和服务意识

所有合格的申请者都将获得平等的工作机会,而不会考虑种族、肤色、宗教、性别、性取向、性别认同、国籍、年龄或残疾与否。


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